Emily Nobles
Richardson
Summary
Dynamic Client Service Representative with a proven track record at Veritext Legal Solutions, excelling in issue resolution and relationship building. Adept at enhancing customer satisfaction through effective communication and analytical skills, I consistently deliver exceptional support while training teams to uphold high service standards. Committed to fostering trust and loyalty among clients.
Overview
19
19
years of professional experience
Work History
Client Service Representative
Veritext Legal Solutions
Fort Worth
06.2020 - Current
- Managed client inquiries and provided timely information on legal services.
- Resolved client issues by communicating effectively and offering solutions.
- Trained new staff on client service protocols and systems usage.
- Maintained thorough records of client communications and service requests.
- Enhanced customer satisfaction through proactive communication and support.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Provided customer service support to clients in a timely and efficient manner.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Maintained customer records in the database system.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Participated in training sessions and workshops related to customer service best practices.
- Assisted customers with product information and pricing.
Bar Manager
Pour House Fort Worth
Fort Worth
06.2006 - 05.2016
- Managed daily bar operations and ensured efficient service delivery.
- Trained and supervised staff on cocktail preparation and customer service standards.
- Developed drink menus and curated seasonal specials for clientele enjoyment.
- Maintained inventory levels and ordered supplies to prevent shortages.
- Implemented bar cleanliness protocols to uphold health and safety regulations.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Education
Associate of Applied Science - Interior Design
Dallas Art Institute
Dallas, TX04-2000
Skills
- Client communication
- Issue resolution
- Conflict resolution
- Call center experience
- Relationship building
- Customer support
- Analytical skills
- Calm under pressure
- Call center operations
- Teamwork and collaboration
- Business ethics
- Communication skills
Timeline
Client Service Representative
Veritext Legal Solutions
06.2020 - Current
Bar Manager
Pour House Fort Worth
06.2006 - 05.2016
Associate of Applied Science - Interior Design
Dallas Art Institute
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