Hi, I’m
Emily Noll
Buffalo,NY
Summary
Highly motivated and committed Medical Administrative Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
years of professional experience
Work History
Veterans Healthcare Administration
ADVANCED MEDICAL SUPPORT ASSISTANT
07.2023 - Current
Job overview
- Served as initial point of contact for high tempo primary care clinic. Ensured patients needs are met, while following VHA policies, and procedures.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Scheduled appointments for patients at VA WNY Medical Center, utilizing VISTA and VSE.
- Verified and updated clinical records, utilizing EHR systems.
- Maintained and posted timecard entries, and attendance records for administrative team.
- Ability to communicate tactfully and effectively with all internal and external customers.
United States Air Force
UNIFORM BUSINESS OFFICE MANAGER
10.2021 - 11.2022
Job overview
- Utilized Microsoft excel to analyze financial data and prepare accurate and timely reports for senior management.
- Managed Third Party Collections (TPC), Medical Services Account (MSA), and Medical Affirmative Claim (MAC) Programs for Medical Facility, while following DHA guidelines and regulations.
- Managed Support Agreements with other facilities both on and off Military Installation, ensuring formatting was correct.
United States Air Force
MEDICAL SUPPORT ASSISTANT
07.2021 - 10.2022
Job overview
- Served as single point of service for high tempo Active Duty clinic.
- Managed all schedules and templates.
- Responded to calls and inquiries in timely manner.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Developed specific goals and plans to prioritize and accomplish daily work.
- Demonstrated ability to manage multiple tasks simultaneously and prioritize workloads effectively.
- Utilized excellent interpersonal skills to build strong relationships with patients, physicians, and other healthcare professionals.
United States Air Force
MEDICAL SUPPORT ASSISTANT
06.2019 - 07.2021
Job overview
- Managed all medical support duties for Family Medicine and Dental clinic.
- Managed Templates and Schedules.
- Developed specific goals and plans to prioritize and accomplish daily work.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Provided administrative support to other departments as needed.
United States Air Force
FAMILY MEMBER RELOCATION COORDINATOR
09.2017 - 06.2019
Job overview
- Managed all records for Exceptional Family Member Program.
- Coordinated meetings between families, Provider and LCSW.
- Lead and organized quarterly meetings.
- Briefed program overview to off-site agencies.
- Coordinated with other bases to ensure specific care was available.
- Established relationships with outside organizations that offer support services for families of children with disabilities.
- Informed parents about available resources related to their child's disability or condition.
United States Air Force
MEDICAL RECORDS TECHNICIAN
07.2017 - 09.2017
Job overview
- Adhered to HIPAA confidentiality practices regarding access to and release of patient health information.
- Updated patient demographic information in medical records.
- Organized release of medical information to authorized personnel.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Education
American Military UniversityCharleston, WV
Bachelor of Arts from Human Resources Management
01.2025
Skills
- Communication
- Organization
- Problem solving
- Medical terminology
- Customer service
- Detail oriented
- Data entry
- Interpersonal Skills
- Positive Attitude
- Team Leadership
Awards
- Airman of the quarter, 319th Medical Group, Grand Forks Air Force Base, ND
- Airman of the year, 319th Medical Group, Grand Forks Air Force Base, ND
References
- Samantha Mayville, Veterans Health Administration, Assistant Healthcare Administration Chief, Current Supervisor, (716) 472-5249, Samantha.mayville@va.gov
- Brittany Raderman, Veterans Health Administration, RN Charge Nurse, Coworker, (716)-259-0159, Brittany.raderman@va.gov
- Martina Armstrong, United States Air Force, Flight Chief, Resource Management Operations Former Supervisor, (405) 693-9810, Martina.k.armstrong.mil@health.mil
- Jesse Sheldon, United States Air Force, Flight Commander, Resource Management Operations Former Supervisor, (605) 593-1767, jesse.e.sheldon.mil@health.mil
Timeline
ADVANCED MEDICAL SUPPORT ASSISTANT
Veterans Healthcare Administration
07.2023 - Current
UNIFORM BUSINESS OFFICE MANAGER
United States Air Force
10.2021 - 11.2022
MEDICAL SUPPORT ASSISTANT
United States Air Force
07.2021 - 10.2022
MEDICAL SUPPORT ASSISTANT
United States Air Force
06.2019 - 07.2021
FAMILY MEMBER RELOCATION COORDINATOR
United States Air Force
09.2017 - 06.2019
MEDICAL RECORDS TECHNICIAN
United States Air Force
07.2017 - 09.2017
American Military University
Bachelor of Arts from Human Resources Management
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