Emily Noll

• Implemented Applied Behavior Analysis (ABA) therapy plans under the supervision of a Board-Certified Behavior Analyst (BCBA), supporting children with autism and developmental disabilities.
• Collected, recorded, and analyzed behavioral data daily to track client progress and adjust treatment strategies.
• Delivered individualized interventions to improve communication, social, academic, and adaptive living skills.
• Applied evidence-based strategies to reduce challenging behaviors and promote positive replacement behaviors.
• Collaborated closely with parents, caregivers, and interdisciplinary teams to ensure consistency of care across settings.
• Demonstrated empathy, patience, and cultural sensitivity while fostering a safe, supportive environment for clients.

• Conducted research and compiled data on potential medical spa expansion opportunities using Microsoft Excel to track performance metrics and business leads.
• Managed approximately 25 outgoing calls and 100 emails per day.
• Served as primary liaison between the CEO and prospective business partners to coordinate meetings, presentations, and follow-up communications.
• Trained and supported new employees on company systems, procedures, and client communication standards to enhance efficiency and consistency.
• Demonstrated strong organizational and communication skills in a fast-paced, remote environment.

• Served as the primary administrative point of contact for a high-volume VA primary care clinic, ensuring veterans received coordinated and timely healthcare services.
• Scheduled and managed patient appointments utilizing VISTA and VSE systems while maintaining strict compliance with HIPAA and VA documentation standards.
• Verified patient eligibility and insurance, processed referrals, and ensured medical records were accurate and up to date.
• Communicated effectively with veterans, families, and healthcare providers to resolve scheduling issues and improve clinic efficiency.
• Prepared timekeeping reports, tracked staff attendance, and supported clinic leadership with administrative documentation.
• Demonstrated empathy, attention to detail, and professionalism in all interactions with patients and staff.

• Directed the Third Party Collections (TPC), Medical Services Account (MSA), and Medical Affirmative Claims (MAC) programs in compliance with Defense Health Agency (DHA) regulations.

• Utilized Microsoft Excel to analyze financial data and prepare accurate, timely reports for senior leadership review.

• Managed and maintained support agreements with internal and external agencies, ensuring accuracy, compliance, and proper formatting.

• Improved billing accuracy and reduced processing delays through detailed financial review and streamlined procedures.

• Collaborated with interdisciplinary teams to identify and resolve workflow inefficiencies within medical financial operations.

• Supervised and trained administrative staff on billing processes, data integrity, and compliance standards.

• Demonstrated strong attention to detail, organizational skills, and a proactive approach in managing complex administrative and financial responsibilities.

• Served as the primary point of contact for a high-volume active-duty medical clinic, delivering exceptional administrative and patient support.
• Managed daily provider schedules and appointment templates to ensure efficient patient flow and access to care.
• Responded to patient inquiries in a timely and professional manner, demonstrating empathy and service excellence.
• Trained and supervised new front desk staff, fostering accuracy and consistency in administrative processes.
• Prioritized and organized multiple tasks daily to maintain workflow and meet clinic performance goals.
• Collaborated with medical providers and administrative teams to improve communication and clinic efficiency.
• Maintained strict adherence to HIPAA and military healthcare privacy standards.

• Provided comprehensive administrative support for the Family Medicine and Dental clinics, managing patient check-in, scheduling, and records maintenance.
• Prepared and maintained provider schedules and appointment templates to maximize operational efficiency.
• Supported interdisciplinary coordination across departments to improve patient satisfaction and access to care.
• Trained and mentored new administrative personnel, ensuring compliance with Air Force Medical Service protocols.
• Demonstrated strong organizational skills and attention to detail while managing confidential medical information.
• Delivered exceptional customer service and communication in a high-paced clinical environment.

• Managed all administrative functions for the Exceptional Family Member Program (EFMP), maintaining detailed case records for enrolled families.
• Coordinated multidisciplinary meetings between families, providers, and social workers to support individualized care needs.
• Established and maintained relationships with community agencies and other installations to ensure specialized care availability.
• Organized quarterly briefings and program updates to enhance awareness and support among Air Force families.
• Demonstrated empathy, professionalism, and discretion while assisting families navigating complex healthcare challenges.

• Maintained, updated, and secured medical records in compliance with HIPAA regulations and military standards.
• Briefed and organized medical in-processing for incoming active-duty members, ensuring all documentation, screenings, and appointments were completed efficiently.
• Processed release of information requests and ensured only authorized personnel accessed medical data.
• Uploaded physician notes, histories, and physicals into electronic health record (EHR) systems.
• Demonstrated meticulous attention to detail in managing patient documentation and data integrity.