Emily Numer
Kansas City
Summary
Self-motivated and organized professional with a proven track record in streamlining operations to reduce costs and enhance efficiency. Strong leadership and problem-solving skills contribute to effective team building and employee engagement. Expertise in customer relationship management and conflict resolution drives high productivity and customer satisfaction. Capable of managing multiple projects with precision and a focus on achieving organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Expert
Ferrell Gas
Liberty
10.2022 - Current
- Resolved customer complaints through effective problem-solving techniques.
- Educated customers on product features and benefits to enhance satisfaction.
- Utilized CRM software to track customer engagement and feedback efficiently.
- Maintained accurate records of customer interactions and transactions.
- Developed strong relationships with clients through exceptional communication skills.
- Operated point-of-sale system to process sales quickly and accurately.
- Supported promotional campaigns by informing customers of current offers.
- Conducted follow-up calls to ensure satisfaction with purchased products.
Office Administrator
Numer Plumbing
08.2019 - Current
- Established team priorities, maintained schedules and monitored performance.
- Reconciled account files and produced monthly reports.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Customer Service Representative
Ferrell Gas
09.2022 - 05.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Biller
FedEx Freight
05.2016 - 08.2019
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Provided excellent customer service, developing and maintaining client relationships.
- Completed and processed purchase orders and customer invoices each quarter.
- Processed and verified invoices to secure accuracy of billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Executed billing tasks and recorded information in company databases.
- Monitored customer accounts to identify and rectify billing issues.
- Followed up with appropriate parties to obtain prompt payments.
Financial Advisor
Bank Of The West/
03.2011 - 05.2012
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Studied financial documents to identify potential areas needing improvement.
- Researched and evaluated potential investment products for clients.
- Educated clients on potential risks and rewards associated with various investments.
- Helped clients make informed decisions about financial future.
- Assisted clients with budgeting and cash flow management.
- Facilitated new client onboarding process and investment account setup.
- Recommended specific investments to help clients meet financial goals.
Sales Associate
Dillards
03.2009 - 05.2012
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built diverse and consistent sales portfolio.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Membership Clerk
Sams Wholesale Club
11.2008 - 03.2011
- Cultivated loyal member base through events and promotion of members-only services.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Presented clear and concise explanations of governing rules and regulations.
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
- Engaged community at fairs and special membership drive events.
- Communicated with executives about consistent customer issues.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Maintained strict safety standards facility-wide and with every group.
- Assisted prospective and established members in person or by telephone.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
Membership Clerk
Costco Wholesale Corp
08.2006 - 11.2008
- Cultivated loyal member base through events and promotion of members-only services.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Edited letters and written material for correspondence.
- Communicated with executives about consistent customer issues.
- Assisted prospective and established members in person or by telephone.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Education
Associates Degree - Business
Maplewoods Community College
Barry Road2004
Graduate -
Platte County RIII High School
2002
Skills
- Office equipment proficiency
- Billing and coding
- Record management
- Workflow support
- Prescription processing
- Inbound call handling
- Call transfer coordination
- Business correspondence
- Payroll and accounts management
- Time management
- Customer relationship management
- Report writing
- Microsoft Office suite
- Staff training and development
- Sales force oversight
- Information management
Certification
- Certified Job Quickbooks certified 1 year course
Timeline
Customer Sales and Service Expert
Ferrell Gas
10.2022 - Current
Customer Service Representative
Ferrell Gas
09.2022 - 05.2023
Office Administrator
Numer Plumbing
08.2019 - Current
Biller
FedEx Freight
05.2016 - 08.2019
Financial Advisor
Bank Of The West/
03.2011 - 05.2012
Sales Associate
Dillards
03.2009 - 05.2012
Membership Clerk
Sams Wholesale Club
11.2008 - 03.2011
Membership Clerk
Costco Wholesale Corp
08.2006 - 11.2008
Associates Degree - Business
Maplewoods Community College
Graduate -
Platte County RIII High School
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