Emily Numer
Kansas City,Missouri
Summary
Skills Self-motivated, hard working individual. Ability to grasp new ideas. Organized & goal oriented. Calm in high stress environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Administrator
Numer Plumbing
His Home
08.2019 - Current
- Established team priorities, maintained schedules and monitored performance.
- Reconciled account files and produced monthly reports.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Customer Service Representative
Ferrell Gas
Seasonal Remote
09.2022 - 05.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Biller
FedEx Freight
941 N Woodend Rd
05.2016 - 08.2019
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Provided excellent customer service, developing and maintaining client relationships.
- Completed and processed purchase orders and customer invoices each quarter.
- Processed and verified invoices to secure accuracy of billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Executed billing tasks and recorded information in company databases.
- Monitored customer accounts to identify and rectify billing issues.
- Followed up with appropriate parties to obtain prompt payments.
Financial Advisor
Bank Of The West/
Branch in Hy Ee
03.2011 - 05.2012
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Studied financial documents to identify potential areas needing improvement.
- Researched and evaluated potential investment products for clients.
- Educated clients on potential risks and rewards associated with various investments.
- Helped clients make informed decisions about financial future.
- Assisted clients with budgeting and cash flow management.
- Facilitated new client onboarding process and investment account setup.
- Recommended specific investments to help clients meet financial goals.
Sales Associate
Dillards
Zona Rosa
03.2009 - 05.2012
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built diverse and consistent sales portfolio.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Membership Clerk
Sams Wholesale Club
North Oak
11.2008 - 03.2011
- Cultivated loyal member base through events and promotion of members-only services.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Presented clear and concise explanations of governing rules and regulations.
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
- Engaged community at fairs and special membership drive events.
- Communicated with executives about consistent customer issues.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Maintained strict safety standards facility-wide and with every group.
- Assisted prospective and established members in person or by telephone.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
Membership Clerk
Costco Wholesale Corp
08.2006 - 11.2008
- Cultivated loyal member base through events and promotion of members-only services.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Edited letters and written material for correspondence.
- Communicated with executives about consistent customer issues.
- Assisted prospective and established members in person or by telephone.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
07.2003 - 05.2006
Education
Associates Degree - Business
Maplewoods Community College
2004
Graduate -
Platte County RIII High School
2002
Skills
- Special Requirements
- Copying and Scanning
- Billing and Coding
- Record Releases
- Office Workflow Support
- Office Equipment Proficiency
- Prescription Refills
- Inbound Phone Call Handling
- Call Transfers
- Business Correspondence
- Payroll and Accounts Payable Receivable
- Time Management
- Customer Relationship Management
- Write Reports
- Microsoft Office
- Staff Training
- Sales Force Management
- Information Uploading
- Job Bidding
Certification
- Certified Job Quickbooks certified 1 year course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Customer Service Representative
Ferrell Gas
09.2022 - 05.2023
Office Administrator
Numer Plumbing
08.2019 - Current
Biller
FedEx Freight
05.2016 - 08.2019
Financial Advisor
Bank Of The West/
03.2011 - 05.2012
Sales Associate
Dillards
03.2009 - 05.2012
Membership Clerk
Sams Wholesale Club
11.2008 - 03.2011
Membership Clerk
Costco Wholesale Corp
08.2006 - 11.2008
07.2003 - 05.2006
Associates Degree - Business
Maplewoods Community College
Graduate -
Platte County RIII High School
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