Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Nunez Jimenez

Richmond,CA

Summary

Eligibility Coordinator at Transdev with a strong background in federal regulations and exceptional customer service. Proven ability to enhance client satisfaction through effective communication and relationship building. Bilingual and skilled in documentation and reporting, I thrive in fast-paced environments, ensuring accurate eligibility determinations while fostering a supportive atmosphere for clients.

Overview

5
5
years of professional experience

Work History

Eligibility Coordinator

Transdev
12.2023 - Current
  • Managed caseloads effectively through regular follow-ups and prompt communication with clients, ensuring their needs were met throughout the process.
  • Maintained up-to-date knowledge of federal, state, and local ADA regulations to ensure accurate eligibility determination for clients with disabilities or health conditions.
  • Provided exceptional customer service by addressing inquiries and concerns from applicants and other stakeholders in a timely manner in a call center environment and in person appointments.

Sales Associate

Target
05.2022 - 12.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Warehouse Ambassador

Amazon
04.2020 - 05.2022
  • Assisted in the development of more efficient workflows for various warehouse functions, resulting in increased productivity overall.
  • Conducted periodic inventory audits, ensuring accurate stock levels for efficient order fulfillment.
  • Increased workplace safety by conducting regular hazard assessments and implementing corrective actions as needed.
  • Pulled, verified, and packaged items for shipment.

Education

Managerial Economics

University of California, Davis
Davis, CA

High School Diploma -

Leadership Public Schools
Richmond, CA
06-2018

Skills

  • Federal Regulations
  • Microsoft office
  • Data entry
  • Documentation and reporting
  • Telephone etiquette
  • Disability awareness
  • Excel Reporting
  • Bilingual
  • Relationship building
  • Conflict resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor

Languages

Spanish
Native or Bilingual

Timeline

Eligibility Coordinator

Transdev
12.2023 - Current

Sales Associate

Target
05.2022 - 12.2023

Warehouse Ambassador

Amazon
04.2020 - 05.2022

Managerial Economics

University of California, Davis

High School Diploma -

Leadership Public Schools

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