Emily O'Brien
Marshfield,MA
Summary
Dynamic Farm Manager at Cranberry Acres Equestrian with proven expertise in team building and inventory management. Successfully expanded horse capacity by 60% while optimizing supply costs. Adept at effective communication and problem-solving, delivering exceptional riding instruction and fostering strong client relationships. Committed to enhancing operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Farm Manager
Cranberry Acres Equestrian
Marshfield, MA
06.2020 - Current
- Facilitated growth of a small business from 25 to 40 horses.
- Managed hiring, on-boarding, and all staffing of farm personnel.
- Oversaw all supply orders for grain, hay, and farm equipment, working with suppliers to optimize programs to reduce farm expenses.
- I taught sixty private lessons weekly, from beginner to advanced riding instruction.
- Coordinated and oversaw all veterinary, farrier, dentistry, and specialty appointments.
Veterinary Receptionist
Oceanside Animal Hospital
Sandwich , MA
04.2016 - 06.2023
- Scheduled appointments and managed the clinic's booking system efficiently.
- Answered phone calls, addressing client inquiries and concerns promptly.
- Maintained accurate patient records and updated information as needed.
- Processed payments and handled transactions for services rendered.
- Assisted veterinarians with administrative tasks during patient visits.
- Provided support in managing inventory of pet supplies and medications.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
Customer Services Specialist
SmartPak Equine
Plymouth, MA
05.2016 - 07.2020
- Provided exceptional support to customers via phone, email, and chat.
- Assisted in training new staff on company policies and customer service standards.
- Managed escalated issues by coordinating with relevant departments for resolution.
- Developed training materials and resources for ongoing staff education initiatives.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
Education
Bachelor of Science - Pre-Veterinary Science
University of Massachusetts Amherst
Amherst, Massachusetts05-2015
Skills
- Effective communication
- Time management
- Team building
- Problem solving
- Inventory management
- Lesson planning
- Customer relationship management
Timeline
Farm Manager
Cranberry Acres Equestrian
06.2020 - Current
Customer Services Specialist
SmartPak Equine
05.2016 - 07.2020
Veterinary Receptionist
Oceanside Animal Hospital
04.2016 - 06.2023
Bachelor of Science - Pre-Veterinary Science
University of Massachusetts Amherst
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