Emily O'Leary
Carlisle,PA
Summary
To work in a team environment, solve problems in an effective/creative manner in a challenging position; experienced in working with the public on many levels; enjoy finding answers to questions to extend my knowledge; very organized and outgoing individual. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of customer interests with the different customer service jobs I have had.
Overview
23
23
years of professional experience
Work History
Lead Toddler Teacher
Carlisle Early Education Center
Carlisle PA
11.2016 - Current
- Worked directly with parents and other teachers to achieve better communication for the parents about the children in the center
- Researched and updated all required materials needed for the classroom and to stay a STAR 4 program.
- Create lessons for each week so that there is organization in the classroom.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Housekeeper
Dickinson Colllege
Carlisle PA
08.2016 - 11.2016
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Cleaned a portion of the library on campus.
Pharmacy Technician
ALERT PHARMACY SERVICES
Mt. Holly Springs, PA
01.2014 - 08.2016
- Pharmacy Tech at a nursing home in Chambersburg. We were open to the public.
- Order OTC items when they are sold and kept track of inventory.
- Made sure that the narcotic spreadsheets were up to date.
- Worked directly with the nursing staff as well as the residents to achieve great communication for when something was needed.
Teller/CSR
ORRSTOWN BANK
Carlisle, PA
01.2013 - 01.2014
- Teller at Stonehedge Location.
- Learning head teller roles.
- Notary.
- Order supplies for the branch.
- Trained to be a Customer Service Representative. I was the key role in helping customer's with situations regarding their accounts. I opened new accounts for customers and businesses.
Pharmacy Technician
ALERT PHARMACY SERVICES
Mt. Holly Springs, PA
01.2009 - 01.2012
- Respond to faxes from Nursing Staff at facilities we sent medications to.
- Fill prescriptions for the residents of the nursing homes.
- Responsible for the making sure that the medication was sent out to the nursing homes so that the residents had the medication for the next thirty day supply.
- Trained on making IV solutions and making the IV bags for the sick residents.
- Trained nursing staff on the med locker system, which was a machine that they could take medication out of if the patient needed something in an emergency.
- I went into the nursing homes and set the med locker machine up and made sure to report each day the usage of the machine and if the machine was running properly.
Gift Card Associate
AHOLD FINANCIAL SERVICES
Carlisle, PA
01.2012 - 01.2013
- Process customer orders for gift card requests.
- Shipment / Mailing of gift card orders.
- Creating internal gift card requests.
- Checking past due balances for customer accounts.
- Gift card inventory and ordering.
Toddler/ Infant Teacher
CARLISLE EARLY EDUCATION CENTER
Carlisle, PA
01.2008 - 01.2009
- Worked as a lead teacher in the four and five year old room.
- Communicated with the parents on a daily basis at drop off and pick up times.
- Also responsible for filling out progress reports for the children and having parent teacher conferences.
- Moved to the baby room to gain experience with that age group.
- Took child CPR course.
Customer Solutions Center Employee. .
AHOLD FINANCIAL SERVICES
Carlisle, PA
01.2006 - 01.2008
- Received phone calls from vendors questioning their invoices/ account. The days that I was on the phone with vendors it would be 7 hours finding solutions to their problems.
- Helped Rebecca McCommons with the web portal.
- Completed special projects for my supervisor.
Customer Service/Lighting Technician
YALE ELECTRIC SUPPLY COMPANY
Mechanicsburg, PA
01.2002 - 01.2004
- Showroom Lighting Assistant.
- Assisted first time homeowners with lighting in their house.
- I would look at blueprints and come up with measurements as to what to follow when looking for lighting.
- I would layout what recessed lights they would need in an area.
- I would layout under cabinet lighting.
- Placed the order with the company.
- Made sure that all lights came in and shipped out to the jobsite for the owner and the contractor.
- Took any customer complaints and made things correct for the customer.
Dietary Aide
CARLISLE REGIONAL MEDICAL CENTER
Carlisle, PA
01.2002 - 01.2004
- worked in the dishroom to start out and worked in the evenings.
- took menus to the patients in their rooms and worked in the office.
- trained to cook twice a week and then every other weekend.
- prepped food for the cooks the next day and made sure that the food was prepared for the patients on the floor and also had to keep the cafeteria had enough food to feed the nursing staff.
- followed menus/recipes.
Education
High School Diploma -
Carlisle High School
1999
Skills
- Microsoft Word and Excel
- Self-motivated
- Strong verbal communication
- Extremely organized
- Conflict resolution
- Team leadership
Timeline
Lead Toddler Teacher
Carlisle Early Education Center
11.2016 - Current
Housekeeper
Dickinson Colllege
08.2016 - 11.2016
Pharmacy Technician
ALERT PHARMACY SERVICES
01.2014 - 08.2016
Teller/CSR
ORRSTOWN BANK
01.2013 - 01.2014
Gift Card Associate
AHOLD FINANCIAL SERVICES
01.2012 - 01.2013
Pharmacy Technician
ALERT PHARMACY SERVICES
01.2009 - 01.2012
Toddler/ Infant Teacher
CARLISLE EARLY EDUCATION CENTER
01.2008 - 01.2009
Customer Solutions Center Employee. .
AHOLD FINANCIAL SERVICES
01.2006 - 01.2008
Customer Service/Lighting Technician
YALE ELECTRIC SUPPLY COMPANY
01.2002 - 01.2004
Dietary Aide
CARLISLE REGIONAL MEDICAL CENTER
01.2002 - 01.2004
High School Diploma -
Carlisle High School
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