Summary
Overview
Work History
Education
Skills
Timeline
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EMILY O'NEAL

Clackamas,OR

Summary


Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.

Overview

7
7
years of professional experience

Work History

Property Manager

Avenue5 Residential
01.2024 - Current
  • Conduct tenant screening and lease management to ensure high-quality occupancy.
  • Build strong tenant and owner relationships to maximize satisfaction and retention.
  • Manage property budgets, financial reporting, and expense oversight.
  • Oversee inspections, safety, and compliance with insurance and local regulations.
  • Lead marketing and advertising campaigns to maintain full occupancy.
  • Act as liaison between property owners and residents to streamline communication.
  • Oversaw property operations, ensuring maintenance requests were addressed promptly and efficiently.
  • Managed lease agreements, ensuring compliance with company policies and local regulations.
  • Developed and implemented resident engagement programs to enhance community satisfaction.
  • Analyzed market trends to adjust rental pricing strategies, maximizing occupancy rates and revenue potential.
  • Coordinated vendor services for property maintenance and repairs, optimizing service quality and response times.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Fostered relationships with vendors, negotiating contracts to secure favorable terms for services rendered.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Assistant Manager

Cloutier Residential
04.2023 - 04.2024
  • Assisted in developing operational strategies to ensure efficient and productive operations.
  • Performed administrative tasks including answering phones, filing documents, and preparing correspondence.
  • Collected monthly assessments, rental fees, deposits, and payments.
  • Led team in developing operational strategies to enhance customer satisfaction and service efficiency.
  • Streamlined communication processes between departments, improving project coordination and execution timelines.
  • Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
  • Implemented training programs focused on compliance with regulatory standards and best practices in residential management.
  • Managed vendor relationships, negotiating contracts to optimize service delivery and reduce operational costs.
  • Coordinated cross-functional teams in executing complex projects, ensuring alignment with organizational goals and objectives.

Property Manager

Affinity Property Management
01.2022 - 08.2023
  • Monitored leasing terms and conditions, making adjustments to standard leases.
  • Ensured compliance with federal laws, rules, and regulations.
  • Collaborated with marketing teams to promote available rentals through various channels.
  • Oversaw property operations, ensuring compliance with company policies and local regulations.
  • Developed and implemented leasing strategies to maximize occupancy rates across multiple properties.
  • Coordinated maintenance requests, prioritizing urgent repairs and enhancing tenant satisfaction.
  • Managed budgets, analyzing financial performance to optimize operational efficiency and reduce costs.

Assistant Manager

Affinity Property Management
08.2021 - 01.2022
  • Delegated tasks to staff members and monitored performance.
  • Supported senior managers with operational requirements.
  • Resolved escalated issues to improve customer relations and retention.

Leasing Consultant

Affinity Property Management
07.2018 - 08.2021
  • Conducted property tours for prospective tenants, highlighting amenities and community features.
  • Managed lease agreements and ensured compliance with company policies and local regulations.
  • Assisted in marketing strategies to attract new residents through social media and community events.
  • Collaborated with maintenance teams to address tenant concerns promptly, enhancing resident satisfaction.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected rent and tracked resident payments and information in computer system.

Education

Associate of Arts - General Studies

Mt Hood Community College
Gresham, OR
08.2017

Skills

  • Lease Management
  • Budgeting
  • Property Marketing
  • Safety & Security
  • Owner Relations
  • Insurance Administration
  • Microsoft Office Suite
  • Excel
  • Exceptional oral and written communication skills
  • Staff management
  • Leasing and sales
  • Eviction procedures
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor management
  • Financial budgeting and reporting
  • Contract negotiation
  • Compliance monitoring

Timeline

Property Manager

Avenue5 Residential
01.2024 - Current

Assistant Manager

Cloutier Residential
04.2023 - 04.2024

Property Manager

Affinity Property Management
01.2022 - 08.2023

Assistant Manager

Affinity Property Management
08.2021 - 01.2022

Leasing Consultant

Affinity Property Management
07.2018 - 08.2021

Associate of Arts - General Studies

Mt Hood Community College

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