Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Emily Ooley

Wesley Chapel,Florida

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lifeguard Lead

MetroLagoons
Wesley Chapel, FL
07.2023 - Current
  • Performed emergency rescues when necessary.
  • Performed regular cleaning and maintenance of pool equipment.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Enforced all safety regulations and posted rules for patrons.
  • Instructed patrons on proper use of diving boards, slides, ladders.
  • Assisted with orientation sessions for new lifeguards in training.
  • Educated patrons about safe swimming practices through public announcements.
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Prepared detailed incident reports following accidents or other incidents.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Responded quickly to medical emergencies in the pool area.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Created training materials that included best practices related to aquatic safety guidelines.
  • Monitored performance of other lifeguards to ensure compliance with established protocols.
  • Prepared weekly schedules for lifeguards ensuring adequate coverage during peak hours.
  • Conducted daily maintenance checks of lifeguard equipment, pool chemicals, and first aid supplies.
  • Maintained accurate records of accidents or incidents occurring at the pool.
  • Ensured safety of patrons by monitoring activities in pool area and enforcing rules; assisted in emergency situations.
  • Assessed emergency situations quickly while remaining calm under pressure; administered first aid when necessary.
  • Participated in team meetings and provided feedback on improvements needed for operations.
  • Trained new lifeguards in safety procedures, accident prevention, rescue skills, and CPR and AED certification.
  • Displayed strong customer service skills by responding promptly to patron inquiries or complaints.
  • Supervised staff members to ensure proper operation of facility, including attendance tracking and shift scheduling.
  • Coordinated activities among multiple departments within the organization to ensure efficient operations.
  • Communicated effectively with patrons regarding policies, regulations, and general information about the facility.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Facilitated the certification and recertification of lifeguards in CPR, First Aid, and lifeguarding.
  • Updated lifeguard manuals and training materials to reflect current best practices.
  • Monitored weather and environmental conditions, making operational decisions to ensure safety.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
  • Coordinated with local emergency services to conduct joint training exercises.
  • Led emergency response efforts during incidents, ensuring timely and effective management of situations.

Babysitter

Self-employed
Wesley Chapel, FL
06.2019 - Current
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Tailoring activities based on the individual needs of each child under care.
  • Establishing trust through consistent communication with both parents and kids.
  • Administering medication when needed according to parent instructions.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Helping older children with homework assignments as directed by parents.
  • Developing creative ways to encourage learning through everyday experiences.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Helped complete homework, school projects and chores.
  • Read stories and played alphabet games to promote early literacy.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Enforced rules to teach good manners and maintain safe environment.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Responsibly watched children while parents were out.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
  • Used organization and time management skills to multitask and keep children on set schedules.

Retail Sales Associate

Bath & Body Works
Tampa, FL
08.2022 - 06.2023
  • Assisted customers with finding the right product for their needs.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Greeted customers upon entering the store and provided assistance.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Inspected purchased items for defects before handing them over to customers.
  • Processed returned merchandise according to company policies.
  • Organized displays to attract customers and promote sales.
  • Kept informed about new products arriving at the store on a regular basis.
  • Offered suggestions for additional items that may be of interest to customers.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Stocked shelves with merchandise according to company standards.
  • Handled customer complaints in a professional manner.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Promoted special offers and discounts to encourage additional purchases.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Addressed customer questions and concerns regarding products and services.
  • Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.

Lifeguard

MetroLagoons
Wesley Chapel, Florida
06.2021 - 08.2022
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Responded quickly to medical emergencies in the pool area.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Provided assistance to swimmers of varying skill levels.
  • Monitored swimmers to ensure safety in the pool area.
  • Enforced all safety regulations and posted rules for patrons.
  • Instructed patrons on proper use of diving boards, slides, ladders.
  • Performed emergency rescues when necessary.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Prepared detailed incident reports following accidents or other incidents.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Adhered strictly to emergency action plans.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Filled out incident and accident reports and submitted to supervisor.

Retail Sales Associate

MetroLagoons
Wesley Chapel, Florida
08.2020 - 06.2021
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Organized displays to attract customers and promote sales.
  • Offered suggestions for additional items that may be of interest to customers.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Handled customer complaints in a professional manner.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Promoted special offers and discounts to encourage additional purchases.
  • Demonstrated knowledge of store products and services.

Education

High School Diploma -

Wesley Chapel High School
Wesley Chapel, FL
06-2022

Some College (No Degree) -

Hillsborough Community College
Tampa, FL

Skills

  • Emergency Response
  • Safety oversight
  • First Aid
  • Safety Training
  • CPR Certified
  • Lifeguard procedures
  • Team Collaboration
  • CPR and AED Training
  • Lifeguard certification
  • Leadership Qualities
  • Public safety knowledge
  • Teamwork and Collaboration
  • Time management abilities
  • Adaptability and Flexibility
  • Professionalism
  • Rule Enforcement
  • Active Listening

Accomplishments

  • Lifeguard Lead
  • Graduated High School with Honors

Certification

  • CPR/AED
  • Lifeguard
  • Blood-Borne Pathogens

Timeline

Lifeguard Lead

MetroLagoons
07.2023 - Current

Retail Sales Associate

Bath & Body Works
08.2022 - 06.2023

Lifeguard

MetroLagoons
06.2021 - 08.2022

Retail Sales Associate

MetroLagoons
08.2020 - 06.2021

Babysitter

Self-employed
06.2019 - Current

High School Diploma -

Wesley Chapel High School

Some College (No Degree) -

Hillsborough Community College

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Emily Ooley