Emily Orr
Joshua,TX
Summary
Dynamic Store Supervisor with a proven track record at Reaching Greatness LLC, excelling in inventory management and customer service. Skilled in staff training and problem-solving, I foster team collaboration and enhance sales strategies, ensuring operational excellence and a positive shopping experience. Committed to driving results through effective leadership and employee development.
Overview
15
15
years of professional experience
Work History
Store Supervisor
Reaching Greatness LLC
07.2022 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Boosted sales 220% in three years.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Executed inventory evaluations to identify ideal stock quantities.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Server/Bartender
Brinker Internationl, Chili's Grill & Bar
07.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Host/Server
Hoffbrau Steak & Grillhouse
05.2018 - 05.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Equine Trainer
Meadowbrook Stables
02.2013 - 04.2018
- Enhanced horse performance by implementing customized training programs tailored to individual needs.
- Educated clients on proper equine care techniques including grooming, feeding practices, tack fitting, and routine health checks.
- Conducted comprehensive evaluations of new clients'' horses to establish baseline abilities and determine appropriate training goals.
- Provided hands-on instruction in various disciplines such as dressage or jumping according to client preferences or competition requirements.
- Streamlined administrative processes by efficiently managing client records, scheduling appointments, and organizing events.
- Assisted owners in selecting suitable horses for purchase by evaluating potential matches based on skill level, temperament, and desired outcomes.
- Developed strong horse-rider partnerships through focused groundwork exercises and rider instruction.
Cashier
Chick-fil-A
07.2010 - 12.2011
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Executed inventory evaluations to identify ideal stock quantities.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Education
Cassata Private School
Fort Worth12.2011
Skills
- Customer service
- Staff supervision
- Multitasking and organization
- Sales strategies
- Operations management
- Problem-solving
- Team building and leadership
- Sales promotion
- Employee training
- Friendly and positive
- Employee management
- Team leadership
- Employee development
- Employee coaching
- Pricing strategies
- Bank and safe deposits
Accomplishments
Achieve a 100% sales increase within one entire year.
Timeline
Store Supervisor
Reaching Greatness LLC
07.2022 - Current
Server/Bartender
Brinker Internationl, Chili's Grill & Bar
07.2021 - 07.2022
Host/Server
Hoffbrau Steak & Grillhouse
05.2018 - 05.2021
Equine Trainer
Meadowbrook Stables
02.2013 - 04.2018
Cashier
Chick-fil-A
07.2010 - 12.2011
Cassata Private School
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