Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EMILY ORTEGA

Davie,FL

Summary

Experienced shipping store associate with a proven track record of providing exceptional customer service and operational support. Skilled in handling a wide range of shipping logistics, including packaging, labeling, and tracking shipments. Proficient in utilizing shipping software and ensuring compliance with shipping regulations and company policies. Strong attention to detail and organizational abilities contribute to efficient and accurate order processing. Effective communicator known for resolving customer inquiries and issues promptly and professionally. Committed team player dedicated to maintaining a positive and productive work environment.


As a U-Haul associate, I have comprehensive expertise in all facets of rental and moving services. Adept at assisting customers with vehicle rentals, storage solutions, and moving supplies, ensuring exceptional service delivery. Proficient in managing reservations, scheduling, and logistics to meet customer needs efficiently. Skilled in promoting U-Haul products and services while maintaining a clean and organized store environment. Exceptional problem-solving abilities and a customer-focused approach contribute to a positive customer experience. Strong team player committed to achieving operational excellence and driving business growth at U-Haul.


I have exceptional problem-solving abilities and a customer-focused approach contribute to a positive customer experience. I am a strong team player committed to achieving operational excellence and driving business growth.

Overview

2
2
years of professional experience

Work History

Store Manager/Retail Sales Associate Worker

US PAK N SHIP
11.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Worked effectively in fast-paced environments.


U-HAUL Dealer Associate

US PAK N SHIP
11.2022 - Current
  • Provided Excellent customer service by assisting customers with rental inquiries, vehicle reservations, and equipment purchases.
  • Handled customer transactions, including processing payments, issuing rental agreements, and managing returns.
  • Assisted customers with trailer hookups, and demonstrated safe usage of rental equipment.
  • Addressed and resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.

Education

Associate of Arts - Criminal Justice

Broward College
Davie, FL
07.2026

Skills

  • Customer Service
  • Multitasking and Organization
  • Customer Relations
  • Store operations
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Inventory Management
  • Retail Inventory Management
  • Teamwork and Collaboration

Languages

Spanish
English

Timeline

Store Manager/Retail Sales Associate Worker

US PAK N SHIP
11.2022 - Current

U-HAUL Dealer Associate

US PAK N SHIP
11.2022 - Current

Associate of Arts - Criminal Justice

Broward College
EMILY ORTEGA