Emily Ortega
Fairfield,CA
Summary
Dynamic and results-oriented professional with a proven track record at Target, Starbucks, and Macy's. Excelled in fast-paced environments, enhancing customer satisfaction and loyalty through exceptional service and a friendly demeanor. Adept at multitasking and creative problem-solving, significantly improving sales and team productivity. Skilled in cleanliness and efficient service, consistently recognized for outstanding performance and leadership.
Overview
2
2
years of professional experience
Work History
Barista
Target, Starbucks
Fairfield, CA
03.2024 - Current
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Barista
Starbucks
Fairfield, CA
06.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
General Sales Associate
Macy's
Fairfield, CA
01.2023 - 04.2023
- Recognized as one of the top-performing sales associates through consistent achievement of individual quotas.
- Conducted regular competitor analyses to stay informed about market trends and adjust selling strategies accordingly.
- Maintained an organized and visually appealing store environment to facilitate a seamless shopping experience for customers.
- Implemented creative merchandising strategies that showcased products effectively and attracted customer attention.
Sales Associate
Gap Factory Outlet
Vacaville, CA
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Stockdale High School
Bakersfield, CA06.2022
Skills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
- Solid problem solver
- Speedy and efficient
- Multitasking
- Opening and closing coordination
- Extremely quick learner
Languages
Spanish
Limited Working
Timeline
Barista
Target, Starbucks
03.2024 - Current
Barista
Starbucks
06.2023 - 04.2024
General Sales Associate
Macy's
01.2023 - 04.2023
Sales Associate
Gap Factory Outlet
09.2022 - 01.2023
High School Diploma -
Stockdale High School