Emily Orth
Waukesha,WI
Summary
Dedicated worker with a strong proficiency in customer relations and conflict resolution. Demonstrated track record of surpassing company standards by implementing innovative strategies to enhance service quality and streamline store operations. Applying professional and personal experience to contribute unique abilities, taking on new challenges and excelling within an established company. Thrives in collaborative team environments, with strong leadership skills and adaptability.
Overview
4
4
years of professional experience
Work History
Mental Health Technician
Rogers Memorial Hospital
02.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Organized recreational activities to assist in patient recovery.
- Maintained patient records, documenting changes in patient condition.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Ensured compliance with health and safety protocols, maintaining safe environment for patients.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Fostered positive relationships with patients, building trust and facilitating therapeutic interactions.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Maid/Housekeeping Cleaner
MAID TO ORDER
06.2023 - 12.2023
- Balanced multiple clients each day.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
Administrative Assistant
Equine Inspired Touch, LLC
12.2021 - 09.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Prepared and submitted travel expenses.
Shift Manager
CVS Pharmacy
06.2022 - 01.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
In Home Caregiver
Self-employed
03.2021 - 12.2021
- Assisted patient in home to help maintain health, safety, and independence.
- Performed tasks such as bathing, grooming, housekeeping and meal prepping.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Provided effective companionship for client who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Monitored progress and documented patient health status changes to keep care team updated.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Provided transportation and appointments management.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
Property Manager
ClearHome Self Storage
01.2021 - 06.2021
- Day to day management of up to 4 facilities inclusive of reporting, enforcing code of conduct, brand standards, personnel, and repairs and maintenance projects
- Structure daily operations to consult, reserve, dispatch and schedule U-Haul Rentals while managing facility responsibilities
- Provide outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries
- Responsible for the sales, marketing, occupancy, and delinquency management of the facility
- Effectively utilize the onsite storage software for all customer records and financial transactions
- Perform daily walk through of facility & submit photo walk-lists
- Rent storage units by advising customers, conveying the features of the property and assisting with the completion of their lease
- U-Haul Rentals - Handle financial transactions per rental
- Work and report to Area Manager, following all company protocol
- Inspect equipment and report all findings upon return
Education
Some College - Human Services
Waukesha County Technical College
Waukesha, WI06.2019
Certification in Esthiology Science -
Vici Aveda Beauty School
Milwaukee, WI01.2011
High School Diploma -
Mukwonago High School
Mukwonago, WI01.2010
Skills
- Excellent written skills
- Verbal communication
- Ability to adapt new techniques
- Time Management
- Multitasking strengths
- Outstanding customer service
- Motivated self-starter
- Proficient in meeting deadlines
- Inventory management
- Documentation and reporting
- Work well in high pressure environments
- Organization skills
- Accurate money handling
- Retail Sales
- Conflict Management
- Merchandising
- Payroll
- Management
- Accounts Payable
- Office Management
- Customer service
Assessments
- Customer Focus & Orientation Skills, Highly Proficient
- Written Communication, Highly Proficient
- Sales Skills, Proficient
- Customer Service, Highly Proficient
- Scheduling, Proficient
Accomplishments
- Demonstrated skill and career growth by being promoted in 1 month to management.
- Supervised team of 7 staff members.
- Received positive and satisfactory reviews personally and online from customers.
- Pharmacy Technician Training.
Timeline
Mental Health Technician
Rogers Memorial Hospital
02.2024 - Current
Maid/Housekeeping Cleaner
MAID TO ORDER
06.2023 - 12.2023
Shift Manager
CVS Pharmacy
06.2022 - 01.2023
Administrative Assistant
Equine Inspired Touch, LLC
12.2021 - 09.2023
In Home Caregiver
Self-employed
03.2021 - 12.2021
Property Manager
ClearHome Self Storage
01.2021 - 06.2021
Some College - Human Services
Waukesha County Technical College
Certification in Esthiology Science -
Vici Aveda Beauty School
High School Diploma -
Mukwonago High School
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