Summary
Overview
Work History
Education
Skills
Timeline
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Emily Ortiz

Hurst

Summary

Proven to excel in fast-paced environments, I leveraged my customer service and time management skills at QuikTrip to enhance customer satisfaction and streamline operations. My adeptness in team collaboration and computer skills significantly contributed to achieving service goals, demonstrating a commitment to excellence and efficiency.

Overview

5
5
years of professional experience

Work History

QuikTrip

Gas Station
Euless
05.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Just so you know – identify the needs of customers promptly and efficiently.to accomplish goals and address our products and services.

Retail Sales Associate

Retail Store
Hurst
06.2020 - 01.2021
  • Organized displays to attract customers and promote sales.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Answered store and merchandise questions and led customers to wanted items.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Addressed customer questions and concerns regarding products and services.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers to determine wants or needs.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

Pediatric Nursing

Tarrant County College
Fort Worth, TX
05-2030

Skills

  • Team collaboration
  • Customer service
  • Conflict resolution
  • Time management
  • Communication skills
  • Analytical and critical thinking
  • Basic math
  • Data management
  • Multitasking Abilities
  • Computer skills

Timeline

QuikTrip

Gas Station
05.2023 - Current

Retail Sales Associate

Retail Store
06.2020 - 01.2021

Pediatric Nursing

Tarrant County College

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Emily Ortiz