Hi, I’m
Emily Osborn
Costa Mesa,CA
Summary
Professional Artist with keen eye for detail, color and composition. Track record of bringing projects to life through innovative ideas. Creates compelling, inspiring and engaging pieces.
Overview
14
years of professional experience
Work History
Starbucks
Barista Shift Supervisor
09.2020 - Current
Job overview
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, delegated, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies.
Self-employeed
Freelance Artist
09.2009 - Current
Job overview
- Managed technological considerations to transform and manipulate artwork.
- Verified project completion and goal achievement by coaching clients on optimal usage of artistic products.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
- Created concept designs and sketches to develop images and scenes.
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Implemented artistic vision to give art purpose and meaning.
- Determined accurate price quotes to bring in steady business and maximize revenues.
- Drew illustrations and concepts for visualization, presentation and development purposes.
- Created custom drawings and paintings using acrylic paints, water color, chalk inks, and other mediums on multiple surface types.
Crosspoint Church
Assistant Youth Director
06.2017 - 03.2020
Job overview
- Designed and implemented brochures, pamphlets, calendars, and flyers for internal and external use and events
- Assisted in redesign and rebuilding of brand strategies of church to be more cohesive and unified
- Designed and participated in construction of stage design for weekly services and events to coincide with any and all graphics used
- Recruited, developed and encouraged volunteers and parents to provide fellowship and faith building activities for youth
- Attended staff meetings and submitted announcements to church newsletter and calendar of events to facilitate open communication with church congregation
- Implemented bible study and faith and life issues and social responsibility topical studies to foster effective ministry for youth education
- Assisted in creation and implementation of missions strategy for youth to get involved in local and global missions
- Kept 25-50 program students safe and secure at all times with proactive monitoring strategies
- Scheduled and managed teams of youth volunteers
- Set goals for youth in church and communicated with parents regarding progress
- Built lasting relationships with youth and parents or guardians through personal relationships and consistent communication
- Planned weekly groups as well as special events and overnight retreats
Teavana
Sales Associate/Barista
08.2016 - 06.2017
Job overview
- Recommended products based on solid understanding of individual customer needs and preferences
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained organized, presentable merchandise to drive continuous sales
- Achieving personal and team sales goals, up selling, and suggestive selling to customers based on their needs
- Following the Enhanced Sales Process to ensure each customer experiences the Tea Journey that meets their needs as defined by the customer type
- Responsible for providing a positive customer service experience and sampling
- Providing quality beverages, consistently for all customers
- Keeping beverage station cleaned, stocked and organized
- Operating cash registers to receive payments from patrons
Starbucks
Barista
05.2015 - 04.2016
Job overview
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created over 75 drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every shift.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Controlled line and crowd with quick, efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Created original artwork for specials board display daily.
TOMS Shoes
Freelance Artist
01.2010 - 08.2012
Job overview
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Created concept designs and sketches to develop images and scenes on shoes for customers at events.
- Researched drawings of characters and environmental elements for inspiration.
- Drew illustrations and concepts for visualization, presentation and development purposes.
- Created custom drawings and paintings using acrylic paints, paint pens, and textile mediums on TOMS shoes for customers in under 30 minutes per pair.
Education
Biola UniversityLa Mirada, CA
No Degree from Communication Studies
University Overview
- Relevant Coursework: Drawing & Painting
- Relevant Coursework: Figure drawing
- Relevant Coursework: Design tools
Fullerton Union High SchoolFullerton, CA
High School Diploma
University Overview
- Completed AP course in Studio Art
- Art club President
Arizona State UniversityTempe, AZ
No Degree from Graphic Information Technologies
05.2026
Skills
- Digital Illustration
- Creative Design
- Art History
- Mac OS X Proficient
- Sketch Designs
- Traditional Fine Art Skills
- Photography
- Commission Requests
- Paint Mixing
- Project Design
- Protective Spray Application
- Graphics and Photo Imaging
- Graphic Arts Design
- Photo Editing
- Complex Problem Solver
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista Shift Supervisor
Starbucks
09.2020 - Current
Assistant Youth Director
Crosspoint Church
06.2017 - 03.2020
Sales Associate/Barista
Teavana
08.2016 - 06.2017
Barista
Starbucks
05.2015 - 04.2016
Freelance Artist
TOMS Shoes
01.2010 - 08.2012
Freelance Artist
Self-employeed
09.2009 - Current
Biola University
No Degree from Communication Studies
Fullerton Union High School
High School Diploma
Arizona State University
No Degree from Graphic Information Technologies
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