EMILY OSORIO SALINAS
Brooklyn,NY
Summary
Energetic and polished hospitality professional with 4+ years of experience in fast-paced, high-end NYC restaurants and social clubs. Adept at VIP guest service, high-volume table management, and creating unforgettable bottle service experiences. Known for an outgoing personality, attention to detail, and strong upselling skills. Seeking to join a dynamic nightlife venue where exceptional service and style meet.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bottle Server
Lost In Paradise
Long Island City, NY
05.2024 - Current
- Provided excellent customer service to guests by anticipating their needs and responding promptly to requests.
- Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Processed credit card transactions using POS system accurately entering sales into register system.
- Responded quickly to any spills that may have occurred during service period.
- Ensured compliance with local liquor laws regarding serving alcoholic beverages responsibly.
- Accurately recorded orders and collected payment from customers for food, beverage or merchandise purchases.
Server
Mamatzul
Manhattan, NY
03.2024 - Current
- Delivered elevated service in a fast-paced, mezcal-focused venue
- Maintained flow of service across multiple tables while supporting bar and floor team
- Built guest rapport and promoted higher-end menu items and pairings
Server
Soho House
Manhattan, NY
11.2023 - 02.2024
- Catered to elite clientele in exclusive members-only club environment
- Provided personalized service, anticipating needs and ensuring VIP satisfaction
- Trained in discretion, fast-paced fine dining, and table-side etiquette
Server
Le Zie Trattoria
Manhattan, NY
04.2021 - 08.2023
- Managed section of 5-6 tables during peak dinner hours in busy Chelsea location
- Led onboarding of new servers, providing mentorship on service protocols and wine pairings
- Recognized for consistent upselling and guest satisfaction scores
Education
A.A. - Liberal Arts
Borough of Manhattan Community College (BMCC)
10.2024
Skills
- VIP & Bottle Service
- Upselling & Sales Strategy
- POS Systems (Toast, Micros)
- High-Volume Service
- Team Training & Leadership
- Elegant Table Presentation
- Guest Retention & Hospitality
- Clean & Polished Appearance
- Fluent in English & Spanish
- Team collaboration
- Customer service
- Time management
- Conflict resolution
- Alcohol awareness
- Bar equipment use
- Handling intoxicated guests
Certification
TIPS Certified (if applicable)
Websites
Languages
Spanish
Native/ Bilingual
Timeline
Bottle Server
Lost In Paradise
05.2024 - Current
Server
Mamatzul
03.2024 - Current
Server
Soho House
11.2023 - 02.2024
Server
Le Zie Trattoria
04.2021 - 08.2023
A.A. - Liberal Arts
Borough of Manhattan Community College (BMCC)
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