Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EMILY OSPINA

FLUSHING,NY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position. Ready to help team achieve company goals. Kind Optical Sales Associate proficient in assisting clients in selecting frames in preferred styles and colors. High-achieving individual with 6 years of experience in customer service and sales.



Overview

5
5
years of professional experience

Work History

Shipping and Receiving Clerk

AIRTEKK
05.2024 - Current
  • Corresponded with clients through email, telephone, or postal mail.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Resolved customer problems and complaints.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Optical Sales Associate

COCOS VISION
04.2023 - 06.2024
  • Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
  • Managed appointment scheduling for eye exams, maximizing efficiency for both staff and patients.
  • Recommended specific frames, lenses and lens coatings to suit client needs.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Provided informative consultations regarding contact lens options suitable for each customer''s lifestyle.
  • Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Proven ability to learn quickly and adapt to new situations.

Sales Associate

Bath and Body Works, Limited Brands
10.2019 - 09.2022
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Benjamin N Cardozo High School
Bayside, NY
06-2019

Skills

  • Attention to Detail
  • Self-Motivated and Independent
  • Shipping and receiving
  • Heavy Lifting
  • Frame Selection
  • Optical knowledge
  • Fashion Awareness
  • Insurance processing
  • Team Collaboration
  • Customer Service
  • Problem-solving skills
  • Cash Register Operation
  • Honest and Dependable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shipping and Receiving Clerk

AIRTEKK
05.2024 - Current

Optical Sales Associate

COCOS VISION
04.2023 - 06.2024

Sales Associate

Bath and Body Works, Limited Brands
10.2019 - 09.2022

High School Diploma -

Benjamin N Cardozo High School

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EMILY OSPINA