Emily Osterhus

- Manage the day-to-day activities of the company, ensuring that the organization is performing efficiently and effectively.

- Manage company human resources and accounting tasks including all invoice submittals/payments/receipts, tax payments, payroll and personnel and client databases.

- Maintain company files, documents and state/federal licensing and registrations.

- Perform routine data entry work for projects and company accounts.

- Prepare materials, documents, reports and client correspondence.

- Schedule and facilitate company and client meetings and appointments.

- Provide support to clients and company personnel.

- Work closely with Estimators, Project Managers, and Project Superintendents to meet their needs

- Review, organize, and distribute information throughout the project lifecycle and maintain field and office operations.

- Invoice pre-approval through accurate verification of material received on site and quoted pricing for projects.

- Managed vendor relationships, ensuring timely delivery of services and materials while adhering to quality standards.

- Assist Estimating Department preparing and compiling bid packets. Provided valuable support during the project bidding process by preparing detailed proposals, contributing to winning contracts.

- Maintain state licensing renewals and coordinate the process for acquiring new licenses.

- Monitored project progress using advanced tracking tools, enabling informed decision-making for management personnel.

- Implemented document control procedures, reducing errors and improving overall work accuracy across the team.

- Facilitated effective team meetings by scheduling appointments, arranging conference rooms, and preparing agendas for discussion.

- Collect information needed to calculate bills receivable.

- Check the data input in the accounting system to ensure the accuracy of the final bill.

- Create and issue invoices, bills and account statements.

- Receive payments through various methods and check for credibility.

- Answer questions and handle complaints from customers.

- Provide reports on activity to upper management.

- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.

- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.

- Direct day-to-day office operations, providing fundamental support to the company President and team of consultants.

- Work with management in business development including business direction and marketing.

- Establish and develop new customer relations and maximize revenue from existing customers.

- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.