Emily Ott
Elizabethtown,KY
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
10
10
years of professional experience
Work History
Professional Development Coordinator
Hardin County Schools
01.2019 - Current
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Coordinated technical training and personal development classes for staff members.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Designed course materials and supported implementation.
- Collaborated with administrators to determine course objectives.
- Reached out to vendors to evaluate available curriculums and associated materials.
- Negotiated contracts and delivery plans with vendors.
Teacher
Hardin County Schools
05.2018 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Planned and implemented integrated lessons to meet national standards.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Sales Associate Team Leader
KAY Jewelers
08.2013 - 12.2022
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Elementary Education
Western Kentucky University
Elizabethtown, KY05.2018
Skills
- Course Planning
- Leadership Training
- Process Evaluation and Enhancement
- Training Methods
- Strategic Thinker
- Training Oversight
- New Employee Training
- Staff Development Plans
- Employment Law Knowledge
- New Hire On-Boarding
- Training Solutions Development
- Program Optimization
Timeline
Professional Development Coordinator
Hardin County Schools
01.2019 - Current
Teacher
Hardin County Schools
05.2018 - Current
Sales Associate Team Leader
KAY Jewelers
08.2013 - 12.2022
Bachelor of Science - Elementary Education
Western Kentucky University
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