Emily Oyos
Chandler,AZ
Summary
Customer Service Representative bringing excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Process Guide
Amazon
01.2024 - Current
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks.
- Enhanced process efficiency by streamlining workflows and reducing bottlenecks.
- Implemented process improvements for increased productivity and cost savings.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Learning Ambassador
Amazon
09.2023 - 01.2024
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with new hires.
- Participated in ongoing professional development opportunities to stay current on the best practices and continually refine training skills.
Executive Assistant
Handyman Protocol
01.2020 - 04.2022
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Answered high volume of phone calls, messages, and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
Recreation Maintenance Supervisor
City Of Peoria: Parks & Recreation
03.2017 - 12.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw and participated in daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Recreation Maintenance Worker
City Of Peoria: Parks & Recreation
08.2016 - 03.2017
- Enhanced park cleanliness by consistently maintaining facilities and grounds.
- Collaborated with team members for efficient completion of daily tasks.
- Addressed visitor concerns promptly, fostering a positive relationship between staff and the public.
- Maintained knowledge of park amenities and rules market facilities and services.
Education
High School Diploma -
Peoria High School
Peoria, AZ05.2016
Skills
- Interpersonal Skills
- Active Listening
- Effective Communication
- Time Management
- Adaptability
- Computer Skills
Timeline
Process Guide
Amazon
01.2024 - Current
Learning Ambassador
Amazon
09.2023 - 01.2024
Executive Assistant
Handyman Protocol
01.2020 - 04.2022
Recreation Maintenance Supervisor
City Of Peoria: Parks & Recreation
03.2017 - 12.2019
Recreation Maintenance Worker
City Of Peoria: Parks & Recreation
08.2016 - 03.2017
High School Diploma -
Peoria High School
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