Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Community Leadership
Timeline
Generic

EMILY PACE

Fruita,CO

Summary

Results-oriented professional with 13 years of experience and a proven ability to define problems and develop innovative solutions. Collaborates effectively with customers and stakeholders to deliver high-quality features that align with strategic roadmaps, driving meaningful customer engagement and internal team success. Excels at tackling complex features and revitalizing underperforming teams by devising strategic problem-solving approaches. Possesses extensive experience in product management and product owner roles, overseeing the entire product lifecycle from conception and UI design interviews to go-to-market execution and metric tracking for KPI success measurement across numerous successful projects.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Product Manager

Automox
01.2022 - Current
  • Define problem areas and investigate customer pain points to create the product roadmap
  • Designed, created and launched a new Voice of the Customer program
  • Lead big room planning for features
  • Manage development teams through the development lifecycle for successful feature launches
  • Work with customers to ensure appropriate agile development
  • Leverage analytics and customer insights to identify opportunities and drive product optimization initiatives
  • Analyze customer feedback from surveys, interviews, roadmap calls, and focus groups as well as research from competitor products to inform future iterations of product features
  • Establish metrics to track KPIs and feature success for new projects and evaluating future investment
  • Successful cross collaboration with multiple teams for user interviews, customer documentation and education, support and escalations, and go to market activities for successful product launches
  • Launched a new report that retained $2 million in ARR
  • Spearheaded a new report that retained $1.9 million in ARR
  • Re-designed our RBAC feature to include more granularity and introduced custom roles, which won a major deal for us
  • Successfully led a redesign of our dashboard, increasing dashboard usage by 65%
  • Designed a new report builder that jumps over our competitors and is set to generate millions of new ARR and will allow us to be more competitive with MSP customers
  • Redesigned and implemented our Product Management process and communication workflow to increase cross organizational engagement.

Senior Product Manager / Senior Product Owner

Cherwell Software (Acquired by Ivanti in 2021)
01.2017 - 01.2022
  • Provided direct translation of product strategy into multiple projects ready for engineering consumption and development
  • Created project one-sheets as Product Line Manager
  • Led multiple technical teams and projects simultaneously as both product manager and product owner through the development lifecycle to include: project discovery, requirement creation, storyboarding, writing epics and stories with acceptance criteria, refining stories, accepting stories and reviewing work prior to merge, and working with technical documentation teams, marketing, customer experience, support, user experience, professional services, and learning services to ensure successful launch
  • Worked successfully with cross functional teams to align official strategies with product technical specifications and requirements achieving multiple successful campaigns with positive customer feedback
  • Attended user groups as the product management representative, engaging with customers in different sectors, presenting the roadmap and demonstrating key feature deliverables
  • Provided expertise in accessibility, creating the company’s first official Voluntary Product Accessibility Template, engaging with customers with accessibility requirements and working directly with a third party vendor for accessibility reviews, as well as prioritized bugs and enhancements needed for Level A and AA compliance
  • Managed and mentored new and junior product managers to feel confident leading their own teams
  • Worked with underperforming teams, increasing productivity by an average of 60%.

Application Developer / Product Owner

Cherwell Software
01.2015 - 01.2017
  • Translated product management requirements and user stories into features in Cherwell’s content layer to also include mergeable application (mApps) development
  • Wrote and published new feature technical documentation
  • Worked with application configuration, interactive UI/UX form design, and integration with third party applications within the Cherwell Service Management software
  • Utilized and developed workflows, scenarios, storyboards, and wireframes for feature development
  • Worked closely with product management to translate requirements into functionality within the software and with quality assurance, profession services, documentation, and platform developers to provide support and training videos
  • Created and maintained standards for UX workflows, wireframes, rapid prototyping, integrations and final products in Confluence.

Product Manager Systems Engineering

Lockheed Martin IS&GS Defense
01.2011 - 01.2015
  • Analyzed the customer’s statement of work (SOW) to create requirement documentation and user stories that led technical teams through daily agile operations
  • Collaborated cross functionally with test, integration, customers, developers, and training departments to coordinate full project launches
  • Directed multiple program document reviews from system requirement documents, internal control documents, user stories and trade studies resolving any identified technical problems to complete remediation
  • Acted as a product resource for a new Tiger Team gaining specific experience overhauling program requirements and creating new SOWs for a contract rebid, retaining a key account that represented significant revenue for the company
  • Acted as the cost account manager (CAM) for engineering resources during each sprint
  • Acted as the product manager for the development lifecycle of new products from requirement inception to warfighter assessment and delivery
  • Interfaced directly with military accounts, gathering scope of work to deliver requirements to engineering teams and being present for warfighter assessments, ensuring the successful progress of functionality and on site customer training.

Education

Bachelor of Science in Engineering, Applied Mathematics -

University of Colorado, Boulder

Skills

  • Scrum / Agile
  • Product Management
  • Atlassian Jira and Confluence
  • Productboard: Roadmap Planning & Insight Gathering
  • FullStory Analytics
  • Figma Design
  • Competitive Analysis
  • Revenue Generation
  • Business Relationship Management
  • Strategic Planning
  • Project Management
  • Product Launches
  • Customer research
  • Product Development
  • Data-driven decision-making
  • Cross-Functional Collaboration
  • Design thinking
  • Product Roadmaps
  • Product Lifecycle Management
  • Accessibility

Certification

  • Certified Scrum Product Owner (CSPO)
  • Pragmatic Marketing Certified Level One (PMC-I)
  • Cost Account Management (CAM) Certified

Accomplishments

  • Designed and implemented a Voice of the Customer program
  • Engaged with low performing feature teams and increased productivity by an average of 60%
  • Spearheaded a new storyboarding process for feature teams
  • Implemented a new engagement and communication process for the product management team
  • Led Change Control Board meetings during regression cycles
  • Created our product’s Voluntary Product Accessibility Template (VPAT) and acted as the subject matter expert over accessibility
  • Successfully mentored five junior PMs and one senior PM
  • Received multiple SPOT awards recognizing team leadership and individual accomplishment
  • Received multiple spot bonuses for going above and beyond
  • Organized and led the Product Management booth for four years during annual conferences

Community Leadership

  • Volunteered with a local school choice scholarship program for 7 years
  • Volunteered as a classroom learning assistant for calculus I and III college courses
  • Led and organized a 50+ person staff training and volunteer event for three years, increasing employee engagement and improving workplace morale
  • Acted as the lead Colorado Springs college hire assimilation program President and Vice President, developing the next generation of STEM leaders at Lockheed Martin
  • Acted as the network of volunteers association membership board of director at Lockheed Martin to promote and expand the mission of the organization
  • Managed and organized the Cherwell product team’s annual volunteer day for three years

Timeline

Senior Product Manager

Automox
01.2022 - Current

Senior Product Manager / Senior Product Owner

Cherwell Software (Acquired by Ivanti in 2021)
01.2017 - 01.2022

Application Developer / Product Owner

Cherwell Software
01.2015 - 01.2017

Product Manager Systems Engineering

Lockheed Martin IS&GS Defense
01.2011 - 01.2015

Bachelor of Science in Engineering, Applied Mathematics -

University of Colorado, Boulder

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EMILY PACE