Emily Pacis
Honolulu,HI
Summary
Highly reliable bartender with a proven track record at Pink Rabbit Bar and Lounge, excelling in customer service and complex problem-solving. Known for crafting unique cocktails and enhancing guest experiences, while effectively managing high-volume service and training team members to uphold exceptional standards. Engaging and adaptable, consistently fostering customer loyalty.
Overview
6
6
years of professional experience
Work History
Bartender
Pink Rabbit Bar and Lounge
08.2025 - Current
- Crafted unique cocktails and customized drink recipes to enhance guest experiences.
- Collaborated with team members to maintain high standards of cleanliness and organization at the bar.
- Provided exceptional customer service by engaging patrons and responding promptly to their needs.
- Monitored inventory levels, ensuring timely replenishment of supplies for efficient service delivery.
- Implemented streamlined processes for order taking and serving to improve overall efficiency during peak hours.
- Resolved guest complaints effectively, enhancing customer satisfaction and loyalty towards establishment.
- Conducted regular checks on equipment maintenance, ensuring safety and functionality in daily operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Waitress
King of Thai Boat Noodle 2
08.2023 - 05.2025
- Provided attentive customer service, ensuring positive dining experiences for all guests.
- Processed orders accurately using point-of-sale system, minimizing errors during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Collaborated with kitchen staff to streamline order accuracy and delivery speed.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new staff on menu items and service protocols.
- Processed payments accurately, handling cash and electronic transactions effectively.
- Adapted quickly to changing priorities during peak service hours to meet guest needs.
- Resolved customer inquiries and complaints professionally, enhancing overall satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
Volunteer
Angel Network Charities Inc.
03.2020 - 07.2023
- Assisted in organizing community events, enhancing participant engagement and experience.
- Provided support to team members by managing schedules and coordinating logistics for activities.
- Learned safety protocols and best practices during hands-on volunteer training sessions.
- Collaborated with diverse groups to promote awareness of local issues through outreach initiatives.
- Developed communication materials to inform the public about upcoming volunteer opportunities and events.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Helped clients navigate social services system and access needed resources.
Cashier/ Customer Service Representative
Hmart Kakaako
08.2020 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and returns with accuracy to ensure financial integrity.
- Resolved customer issues promptly, fostering positive relationships and repeat business.
- Trained new cashiers on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
President Theodore Roosevelt High School
Honolulu, HI05.2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Hardworking
- Exceptional time management skills
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Team training and development
- Performance improvement
- Cash and credit transactions
- Anticipating guest needs
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Collaboration and teamwork
- Engaging customers
Timeline
Bartender
Pink Rabbit Bar and Lounge
08.2025 - Current
Waitress
King of Thai Boat Noodle 2
08.2023 - 05.2025
Cashier/ Customer Service Representative
Hmart Kakaako
08.2020 - 10.2022
Volunteer
Angel Network Charities Inc.
03.2020 - 07.2023
High School Diploma -
President Theodore Roosevelt High School