Christopher Pagan
Palmetto,FL
Summary
Seasoned Janitorial Site Manager with extensive experience directing daily operations for a high-traffic mall facility. Recognized for strong leadership, effective staff management, precise scheduling, and successful project planning. Skilled in training teams, improving productivity, and maintaining a clean, safe environment for tenants and visitors. Languages: Spanish – Native Fluency | English – Strong Proficiency
Overview
15
15
years of professional experience
Work History
Site Manager
Allied Universal Janitorial Services
03.2022 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team scheduling and resource allocation to optimize workflow efficiency.
- Implemented training programs for staff, enhancing skill development and performance.
- Conducted regular inspections of facilities to maintain cleanliness and operational standards.
- Collaborated with clients to address service needs and resolve issues promptly.
- Analyzed operational processes, identifying areas for improvement and implementing solutions.
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
Site Manager
Interstate Cleaning Corporation
08.2018 - 03.2022
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Inspected cleanliness of common areas and offices.
Team Member
Chick-fil-A
02.2011 - 08.2018
- Collaborated with team to maintain efficient kitchen operations and ensure timely meal preparation.
- Assisted in training new team members on food safety and operational best practices.
- Prepared high-quality menu items—including sandwiches, salads, sides, and catering orders—following Chick-fil-A’s food safety and recipe standards.
- Operated multiple kitchen stations such as fryers, breading table, grill, prep line, and dish area.
- Followed strict food safety procedures including temperature logs, cross-contamination prevention, and sanitation protocols.
- Ensured accurate portioning, fast production times, and consistent product quality during peak meal hours.
- Maintained a clean, organized, and sanitized work area in compliance with Chick-fil-A and local health department regulations.
- Restocked inventory, rotated products (FIFO), and communicated shortages to management to prevent delays.
- Worked efficiently as part of a fast-paced team to meet high-volume demand while maintaining Chick-fil-A standards.
Skills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Staff management
- Site coordination
- Multitasking and organization
- Safety procedures
- Flexibility and adaptability
- Supply ordering
- Strategic planning
- Shift scheduling
- Operations management
- Inventory management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Site Manager
Allied Universal Janitorial Services
03.2022 - Current
Site Manager
Interstate Cleaning Corporation
08.2018 - 03.2022
Team Member
Chick-fil-A
02.2011 - 08.2018