Emily Palma
South Park Township,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical biller / front desk administration position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Support Service Professional
Mercy Behavioral Health
01.2015 - 08.2017
- Took clients out into community on regular basis and maintained close supervision during outings.
- Wrote case notes and documented incidents involving clients.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Transported residents to and from appointments and other activities to encourage mobility.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Support Service Professional
Achieva
04.2014 - 08.2017
- Worked with clients to maximize individual success.
- Wrote case notes and documented incidents involving clients.
- Took clients out into community on regular basis and maintained close supervision during outings.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Transported residents to and from appointments and other activities to encourage mobility.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Support Service Professional
Agency Of Choice
09.2017 - Current
- Worked with clients to maximize individual success.
- Maintained clean, safe, and well-organized patient environment
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
Sales Associate
Victoria's Secret & PINK
07.2012 - 03.2015
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Cash wrap lead, assisted staff with POS system issues, opening and closing registers
Education
High School Diploma -
South Park High School
South Park Township, PA06.2012
Skills
- Store Layouts
- Improvement Plans
- Storage Organization
- Guest Satisfaction
Timeline
Support Service Professional
Agency Of Choice
09.2017 - Current
Support Service Professional
Mercy Behavioral Health
01.2015 - 08.2017
Support Service Professional
Achieva
04.2014 - 08.2017
Sales Associate
Victoria's Secret & PINK
07.2012 - 03.2015
High School Diploma -
South Park High School
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