Emily Pantoja
Phoenix,AZ
Summary
Experienced in customer relations as an assistant manager, barista, and bartender. Taking pride in a strong work ethic, ability to adapt to fast-paced work environments, being dependable and doing the job to the best of my ability.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dutch Bros
Portland, OR
02.2019 - Current
- Maintained an organized, clean and safe environment to enhance customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Bartender
A Latte Vino
Casa Grande, AZ
01.2017 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Shift Supervisor
Starbucks
Casa Grande, AZ
02.2013 - 11.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours in a fast paced environment by effectively managing resources and staff allocation.
Sales Associate
Sunglass Hut
CHANDLER
12.2015 - 06.2016
- Managing time being left alone on the sales floor
- Calculating and meeting weekly goals personal and store goals
- Managing the cash register and doing daily deposits
- Taking inventory daily.
Education
High School -
Mission Heights Prep
Casa Grande, AZ05.2015
Skills
- Organization skills
- Money handling
- Hiring, training and development
- Customer service and relations
- Team motivation and collaboration
- Product and service knowledge
- Staff supervision
- Scheduling, coordinating, and task delegation
- Good judgment
Timeline
Assistant Manager
Dutch Bros
02.2019 - Current
Bartender
A Latte Vino
01.2017 - 02.2019
Sales Associate
Sunglass Hut
12.2015 - 06.2016
Shift Supervisor
Starbucks
02.2013 - 11.2018
High School -
Mission Heights Prep