Summary
Overview
Work History
Education
Skills
Timeline
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Emily Pantoja

Phoenix,AZ

Summary

Experienced in customer relations as an assistant manager, barista, and bartender. Taking pride in a strong work ethic, ability to adapt to fast-paced work environments, being dependable and doing the job to the best of my ability.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Dutch Bros
02.2019 - Current
  • Maintained an organized, clean and safe environment to enhance customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Bartender

A Latte Vino
01.2017 - 02.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Shift Supervisor

Starbucks
02.2013 - 11.2018
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours in a fast paced environment by effectively managing resources and staff allocation.

Sales Associate

Sunglass Hut
12.2015 - 06.2016
  • Managing time being left alone on the sales floor
  • Calculating and meeting weekly goals personal and store goals
  • Managing the cash register and doing daily deposits
  • Taking inventory daily.

Education

High School -

Mission Heights Prep
Casa Grande, AZ
05.2015

Skills

  • Organization skills
  • Money handling
  • Hiring, training and development
  • Customer service and relations
  • Team motivation and collaboration
  • Product and service knowledge
  • Staff supervision
  • Scheduling, coordinating, and task delegation
  • Good judgment

Timeline

Assistant Manager

Dutch Bros
02.2019 - Current

Bartender

A Latte Vino
01.2017 - 02.2019

Sales Associate

Sunglass Hut
12.2015 - 06.2016

Shift Supervisor

Starbucks
02.2013 - 11.2018

High School -

Mission Heights Prep

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Emily Pantoja