Emily Papp
Boca Raton,FL
Summary
Dedicated and ambitious student in my fourth year of Undergraduate School at Florida Atlantic University pursuing a double major in psychology and criminology. Actively seeking a full-time or part-time job that complements educational pursuits. Demonstrated strong work ethic and deep appreciation for learning throughout high school and college careers. Background includes delivering exceptional customer service and maintaining administrative excellence with a focus on clerical support and public interaction. Possess advanced skills in calendar management, scheduling, data entry, and database administration.
Overview
4
4
years of professional experience
Work History
Receptionist
Total Family Eyecare
02.2019 - 06.2023
- Skills Include: Insurance Verification, Answering and Transferring calls, Filing, Mailing Recalls, Organizing, Processing Payments, and Faxed, Copied, and Scanned Business documents
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Patient intakes and pretesting. Pulled and billed insurances. Ordered contact lenses and billed for exams and glasses.
Filing and Data Entry
All American Roofing Company
07.2020 - 07.2021
- Filing Job Folders, Alphabetizing Invoices, and Inputting Data
Cashier and Customer Service Representative
West Marine
07.2020 - 05.2021
- Contributed to store success by maintaining high standards of cleanliness throughout the facility. Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes. As well as tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Welcomed customers and helped determine their needs.
Reception and Office coordinator
Advanced Therapy Concepts
07.2020 - 02.2021
- Scheduling new and returning patients, filing data, while creating and updating patient profiles. Imputing and billing insurance.
- Report Viewer and patient intakes. Sending and Taking Faxes. Stamping and Mailing Envelopes.
- Creating Schedule Tracker, Checking and Sending Emails, Scanning Medical Information,
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed marketing account and decorations for promoting office services.
- Created and managed excel spreadsheets of patient returns and new patients on monthly base.
Education
Bachelor of Science - Forensic Psychology
Florida Atlantic University
Boca Raton, FL05-2026
Undergraduate - Psychology and Criminology
Broward College
10.2024
High school Diploma -
Broward County Virtual School
05.2021
South Plantation High School
01.2020
Skills
- Critical Thinking Skills
- Digital Information Technology Experience
- Leadership Experience and Mentoring Skills
- Clerical Experience
- Administrative Support
- Scheduling and Organizational Skills
- Proficient Verbal Communication
- Proficiency with Microsoft Office: Mail & Calendar (Mac)
- Highly Proficient with Microsoft Office: Mail & Calendar (PC)
- Excellent Customer Focus & Orientation
- Working with MS Word Documents
- Knowledge of Various Microsoft Word Features, Functions, and Techniques
References
- Total Family Eyecare, 561-391-3334
- Advanced Therapy Concepts, 954-616-1670
Mentoring Experience
Big Brothers Big Sisters, Mentor, 02/01/17, 02/28/19, Teaching, helping, and befriending elementary students. Assisting with homework two times a week.
Timeline
Filing and Data Entry
All American Roofing Company
07.2020 - 07.2021
Cashier and Customer Service Representative
West Marine
07.2020 - 05.2021
Reception and Office coordinator
Advanced Therapy Concepts
07.2020 - 02.2021
Receptionist
Total Family Eyecare
02.2019 - 06.2023
Undergraduate - Psychology and Criminology
Broward College
High school Diploma -
Broward County Virtual School
South Plantation High School
Bachelor of Science - Forensic Psychology
Florida Atlantic University
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