Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Park

Auburn,GA

Summary

To obtain a challenging and rewarding opportunity as a hands-on, self starting team player. To provide strong leadership and versatility while allowing opportunities for continued development and advancement in EMT services. Certified, Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Clinical Service Representative

WellStreet Urgent Care Piedmont
04.2024 - Current
  • Enhanced patient satisfaction by providing exceptional clinical service and addressing individual needs.
  • Streamlined appointment scheduling for increased efficiency and improved patient experience.
  • Assisted physicians with diagnostic procedures, ensuring accuracy in results and timely patient care.
  • Maintained accurate medical records for better decision-making and optimal patient outcomes.
  • Provided compassionate care to patients across diverse age groups and medical conditions.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
  • Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
  • Supported the coordination of multidisciplinary care teams to ensure comprehensive care for complex cases.
  • Ensured strict adherence to confidentiality protocols, safeguarding sensitive patient information at all times.
  • Provided vital support during emergency situations, remaining calm under pressure and ensuring proper protocols were followed for optimal patient outcomes.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.

Work From Home Customer Service Representative

Carter’s
08.2023 - 04.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered prompt service to prioritize customer needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed expertise in company products and services, enabling effective resolutions for customer concerns and inquiries.
  • Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Health and Safety Supervisor/Covid Compliance Supervisor

Reel Health
02.2022 - 04.2024
  • Manage the Health & Safety Team, participate in the recruitment process of Health & Safety Team members, monitor regulations and safety protocols, manage procurement and distribution of protective equipment, manage health screening process, manage testing protocols, ensure cleaning and disinfection of workspaces, conduct inspections, work with Locations Dept
  • And Production Department on infectious disease protection
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Managed inventory of medical supplies, restocking as needed to maintain preparedness for any situation.
  • Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
  • Inspected equipment and resolved deficiencies prior to in-service operations.
  • Provided preventive care through educating cast and crew on proper self-care techniques.
  • Evaluated and updated on-set safety protocols regularly, refining measures as needed based on evolving production requirements or emerging best practices.
  • Acted as a central point of contact for all matters related to set health, promoting an open dialogue among stakeholders regarding concerns or suggestions for improvement.
  • Collaborated with production teams for optimal set health and safety measures implementation.
  • Supported productions in adhering to industry safety standards through proactive risk assessments and recommendations.
  • Participated in pre-production planning meetings focused around health and safety protocols, advocating best practices based upon industry-specific expertise.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend, and holiday shifts.

EMT Covid Medical Screener

Kameo Health
03.2021 - 05.2023
  • Covid test samples, maintain sanitation on set, enforce sanitation guidelines and social distancing, ensure overall safety
  • Managed inventory of medical supplies, restocking as needed to maintain preparedness for any situation.
  • Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
  • Delivered compassionate care to cast and crew during emotionally or physically demanding scenes, fostering well-being throughout the production process.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
  • Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
  • Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Protected individual confidentiality as prescribed by local, state, and federal mandates.
  • Performed basic laboratory tests and collected specimens for further testing.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Coordinated effectively with other screeners to ensure consistent application of clinical guidelines across all testing sites within the organization''s network.
  • Kept up-to-date with evolving COVID-19 guidelines and protocols, ensuring test administration remained accurate and compliant.
  • Improved patient screening efficiency by implementing a streamlined COVID-19 testing process.
  • Collaborated with local public health departments to track and report trends in COVID-19 cases, supporting informed decision-making processes.
  • Excellent communication skills, both verbal and written.

Laboratory Quality Control Technician

DispatchHealth
04.2020 - 02.2022
  • Train Advanced Practice Providers and EMT's, update lab staff of changes, maintain lab manuals, QC lab supplies, run simulators, maintain temperature logs, work with Point of Care Coordinators and Lab Directors, self-audit and inspect the lab
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Addressed routine equipment maintenance according to established schedule.
  • Tested systems, noting issues and completing preventive maintenance.
  • Maintained quality assurance and customer satisfaction objectives.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
  • Interpreted laboratory results to provide technical advice to scientists.
  • Prepared blood smears and determined levels of normalcy.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Processed patient specimens according to priority and documented results.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Monitored and documented safety standards to verify compliance.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Monitored testing procedures to meet criteria and maintain quality control.
  • Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.

Office Coordinator

DispatchHealth
04.2020 - 02.2022
  • Order and maintain inventory of clinical office supplies, manage employee files, technology configuration
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Maintained computer and physical filing systems.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

EMT-Intermediate

Dispatch Health
12.2019 - 02.2022
  • Patient assessment and monitoring, IV starts and blood draws, splint application, wound care, work with point of care laboratory equipment, perform EKGs, assist NP/PAs, documentation, supply and stocking, Covid testing
  • Assisted in the training of new EMT personnel, sharing knowledge and expertise to facilitate their growth as professionals.
  • Trained new EMTs on proper protocols and procedures.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Ensured compliance with state regulations regarding continuing education requirements for EMT licensure renewal purposes.
  • Provided compassionate care to patients and their families during difficult moments, offering emotional support when needed.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Streamlined communication among team members during high-stress situations by utilizing clear and concise language to relay vital information quickly.
  • Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Participated in ongoing training and professional development opportunities to stay current on best practices within the EMS field.
  • Delivered emotional support to patients and families.
  • Contributed to a positive work environment by fostering teamwork among peers and maintaining open lines of communication across all levels of the organization.
  • Administered appropriate medications following established protocols, ensuring accurate dosage and monitoring for potential side effects.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Maintained detailed documentation of patient care records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
  • Maintained professionalism under pressure, providing calm guidance and direction to patients in need of immediate medical assistance.
  • Utilized strong interpersonal skills to effectively communicate with patients from diverse backgrounds, ensuring understanding of treatment plans.
  • Performed medical tests and collected samples for laboratory analysis.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Provided professional services and support in a dynamic work environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

EMT Intermediate/ Emergency Department Tech

Emory Healthcare
06.2018 - 12.2019
  • Assist with patient care, vital signs, procedures, transportation, monitoring, stocking supplies, phlebotomy, EKG, splinting, etc.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Provided education to familiarize patients with medical treatments and self-care.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Assisted physicians with patient assessments, contributing to accurate diagnoses and appropriate treatment plans.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Inserted peripheral IVs and administered non-medication IV fluids.
  • Disinfected tools, equipment and surfaces between patients.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Quickly responded to codes and cardiac monitor alarms.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
  • Worked flexible hours across night, weekend, and holiday shifts.

EMT-Intermediate

American Medical Response Dekalb County
03.2014 - 12.2018
  • Provide care and transport for patients, utilize medical equipment and procedures, control emergency scenes, obtain and record information, perform vehicle checks
  • Acted as a liaison between EMS personnel and emergency department staff, improving overall patient care coordination efforts.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Ensured compliance with state regulations regarding continuing education requirements for EMT licensure renewal purposes.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Provided compassionate care to patients and their families during difficult moments, offering emotional support when needed.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Streamlined communication among team members during high-stress situations by utilizing clear and concise language to relay vital information quickly.
  • Assisted with lifting and moving patients.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Managed inventory of medical supplies onboard ambulance units, ensuring adequate stock levels for effective emergency response.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Participated in ongoing training and professional development opportunities to stay current on best practices within the EMS field.
  • Responded to 911 calls for medical emergencies.
  • Collaborated with healthcare team members at receiving facilities to provide a smooth handoff of patient care responsibilities.
  • Maintained detailed documentation of patient care records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
  • Maintained professionalism under pressure, providing calm guidance and direction to patients in need of immediate medical assistance.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Operated emergency vehicles safely and efficiently, adhering to traffic laws while prioritizing rapid response times.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Excellent communication skills, both verbal and written.

EMT-Intermediate

Amerimed LLC
05.2013 - 03.2014
  • Respond to calls, provide medical care within scope of practice, transport patients
  • Handled patient transfers from one medical facility to another.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Ensured compliance with state regulations regarding continuing education requirements for EMT licensure renewal purposes.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Assisted with lifting and moving patients.
  • Managed inventory of medical supplies onboard ambulance units, ensuring adequate stock levels for effective emergency response.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Collaborated with fellow EMTs to ensure seamless communication and coordination during high-pressure emergencies.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Observed patient behavior to report changes to medical personnel.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Participated in ongoing training and professional development opportunities to stay current on best practices within the EMS field.
  • Contributed to a positive work environment by fostering teamwork among peers and maintaining open lines of communication across all levels of the organization.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Collaborated with healthcare team members at receiving facilities to provide a smooth handoff of patient care responsibilities.
  • Maintained detailed documentation of patient care records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
  • Maintained professionalism under pressure, providing calm guidance and direction to patients in need of immediate medical assistance.
  • Operated emergency vehicles safely and efficiently, adhering to traffic laws while prioritizing rapid response times.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

EMT-Intermediate

Memorial Ambulance Services
08.2011 - 05.2013
  • Provide non-emergency and basic emergency care, respond to calls, transport patients
  • Handled patient transfers from one medical facility to another.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Ensured compliance with state regulations regarding continuing education requirements for EMT licensure renewal purposes.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Assisted with lifting and moving patients.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Managed inventory of medical supplies onboard ambulance units, ensuring adequate stock levels for effective emergency response.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Contributed to a positive work environment by fostering teamwork among peers and maintaining open lines of communication across all levels of the organization.
  • Maintained detailed documentation of patient care records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
  • Operated emergency vehicles safely and efficiently, adhering to traffic laws while prioritizing rapid response times.

Seasonal Driver/ Truck Loader

United Parcel Service
10.2007 - 12.2009
  • Perform warehouse activities, lift and lower merchandise, utilize RF scanners, support associates
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Self-motivated, with a strong sense of personal responsibility.
  • Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
  • Enhanced communication between truck drivers and loaders, resulting in smoother coordination and faster turnaround times.
  • Used computers to enter data, track shipments and maintain records of products.
  • Worked with team members to move and load cargo properly and safely.
  • Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
  • Loaded and strapped shipments into place on trucks.
  • Applied effective time management techniques to meet tight deadlines.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.

Site Director

Hall County YMCA
06.2007 - 08.2007
  • Manage employees, ensure safety and care of children, plan and organize activities
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Formulated and implemented school safety and security policies.
  • Coordinated staff and student activities to promote a safe and productive learning environment.
  • Communicated with parents to encourage active parental participation in education.
  • Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Developed and coordinated after-school programs and activities.
  • Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
  • Developed work schedules for team members to maximize shift coverage.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.

Mental Health Technician/ Mobile Assessment

Northeast Medical Center
09.2004 - 08.2007
  • Intake of new patients, responsible for patient safety and vital signs, on-call for patient assessments, involved in patient placement
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Assessed patient progress and reported changes to supervising physician.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Charted on each patient daily.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Provided therapeutic activities to assist with patient development.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Organized recreational activities to assist in patient recovery.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
  • Maintained patient records, documenting changes in patient condition.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.

Police Officer/ Communications

City of Decatur
06.2002 - 06.2003
  • Patrol city, respond to calls, conduct investigations, apprehend offenders, provide assistance and backup support, testify in judicial proceedings
  • Monitored criminal activity in community to identify suspicious activity.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Conducted searches of individuals, vehicles and premises.
  • Apprehended offenders and conducted interviews and interrogations.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Provided testimony in court proceedings.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Checked vehicle equipment for proper functioning prior to use.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Conducted preliminary investigations at scenes of major crimes.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Answered calls from automatic routing system and took basic information from callers.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Followed established protocols for professional handling of emergency situations.

Education

Certificate - Emergency Medical Technician Intermediate

Lanier Technical College
Cumming, GA
06.2011

Certificate - Criminal Justice

North Georgia Police Academy
Austell, GA
09.2002

Associate - Criminal Justice

Lanier Technical College
Oakwood, GA
06.2000

Skills

  • CPR
  • Emt
  • EMT-I
  • Packaging
  • Intermediate
  • Epic
  • Emergency Department
  • Emergency Room
  • ER
  • Documentation
  • Training
  • Organizational Skills
  • Customer Service
  • Trainer
  • Training & Development
  • Acute Care
  • Home Care
  • Driving Experience
  • Triage
  • Medical Terminology
  • Laboratory Experience
  • EMR Systems
  • Critical Care Experience
  • Microsoft Office
  • Law Enforcement
  • Inventory Control
  • Microsoft Word
  • Microsoft Outlook
  • Inventory
  • Supervising Experience
  • Hospital Experience
  • Calibration
  • Vital Signs
  • Employee Orientation
  • Office Management
  • Laboratory Procedures
  • Quality Control
  • Medical Records
  • Osha
  • Venipuncture
  • Patient Care
  • Phlebotomy
  • Problem-solving
  • Flexibility
  • Team Work
  • Reliability
  • Athenahealth
  • Experience Administering Injections
  • Microsoft Excel
  • Urgent care
  • Medical office experience
  • Recruiting
  • Purchasing
  • Complaint Handling
  • Understanding Customer Needs
  • Account Updates
  • MS Office
  • Conflict Mediation
  • De-Escalation Techniques
  • Credit adjustments
  • Transaction Processing
  • Calm and Professional Under Pressure
  • Billing Adjustments and Refunds
  • Technical Support
  • Customer Account Management
  • Product Knowledge

Certification

  • EMT
  • EMT-Intermediate
  • Driver's License
  • EMT Certification
  • BLS Certification
  • CPR Certification

Timeline

Clinical Service Representative

WellStreet Urgent Care Piedmont
04.2024 - Current

Work From Home Customer Service Representative

Carter’s
08.2023 - 04.2024

Health and Safety Supervisor/Covid Compliance Supervisor

Reel Health
02.2022 - 04.2024

EMT Covid Medical Screener

Kameo Health
03.2021 - 05.2023

Laboratory Quality Control Technician

DispatchHealth
04.2020 - 02.2022

Office Coordinator

DispatchHealth
04.2020 - 02.2022

EMT-Intermediate

Dispatch Health
12.2019 - 02.2022

EMT Intermediate/ Emergency Department Tech

Emory Healthcare
06.2018 - 12.2019

EMT-Intermediate

American Medical Response Dekalb County
03.2014 - 12.2018

EMT-Intermediate

Amerimed LLC
05.2013 - 03.2014

EMT-Intermediate

Memorial Ambulance Services
08.2011 - 05.2013

Seasonal Driver/ Truck Loader

United Parcel Service
10.2007 - 12.2009

Site Director

Hall County YMCA
06.2007 - 08.2007

Mental Health Technician/ Mobile Assessment

Northeast Medical Center
09.2004 - 08.2007

Police Officer/ Communications

City of Decatur
06.2002 - 06.2003

Certificate - Emergency Medical Technician Intermediate

Lanier Technical College

Certificate - Criminal Justice

North Georgia Police Academy

Associate - Criminal Justice

Lanier Technical College

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Emily Park