Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Parnell

Sylmar,CA

Summary

Experienced and dedicated server and caregiver with a strong background in childcare and customer service. Skilled in creating safe and nurturing environments for children, adeptly managing dietary restrictions, and delivering exceptional customer service in fast-paced settings. Currently pursuing a bachelor's degree, showcasing strong organizational and leadership skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Behavior Technician

Mcrory Pediatric Services
05.2024 - Current
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.

Caregiver

U.S. Air Force
05.2023 - 02.2024
  • Supervised children from infancy to age 5, managing daily needs like dressing, feeding, and safety.
  • Assisted children in daily activities and adhered to care instructions and dietary restrictions
  • Completed extensive training in positive guidance, child abuse prevention, and child emotional/social development
  • Developed and implemented engaging activities to promote children’s social, emotional, and cognitive development
  • Certified in CPR and First Aid to address emergencies effectively.
  • Communicated regularly with parents regarding children’s progress and any concerns

Key Manager

Egg Works
07.2016 - 06.2018
  • Supervised all aspects of restaurant management, ensuring proper execution of daily deposit drop-offs.
  • Managed a team of 20 servers and kitchen staff, boosting efficiency.
  • Handled high customer volumes, took and memorized orders, and ensured guest satisfaction
  • Maintained cleanliness and sanitation standards in compliance with health regulations
  • Conducted inventory management, ordering supplies, and tracking stock levels to prevent shortages
  • Trained new employees on company policies, procedures, and customer service standards
  • Resolved customer complaints efficiently, ensuring a positive dining experience

Private Nanny

PRIVATE
08.2014 - 09.2016
  • Provided safe transportation and managed dietary restrictions for children
  • Planned and executed age-appropriate activities, including educational and recreational programs
  • Prepared meals, bottle-fed infants, and cared for children aged6 weeks to2 years
  • Assisted with homework and school projects, fostering a supportive learning environment
  • Maintained a structured daily routine, ensuring consistency and stability for children

Server

Player's Casino
01.2014 - 12.2014
  • Delivered excellent customer service, took food and drink orders, and maintained a clean work environment
  • Ensured accuracy in order taking and timely delivery of food and beverages
  • Assisted in resolving customer complaints and ensuring customer satisfaction
  • Worked collaboratively with kitchen staff and other servers to maintain smooth service operations

Server

Famous Dave's Bar-B-Que
07.2013 - 11.2014
  • Managed food line, took orders, served food, and provided great customer service
  • Promoted to Server, managed the restaurant a few days a week
  • Ensured the quality and presentation of food before serving to customers
  • Up-sold menu items and promoted daily specials to increase restaurant revenue
  • Assisted with training new servers on restaurant procedures and customer service standards

Private Nanny

PRIVATE
06.2010 - 06.2014
  • Cared for a3-month-old infant, provided a safe environment, and prepared nutritious meals
  • Supervised and ensured the safety of the baby at all times, including bottle feeding and sleep routines
  • Engaged in developmental activities to support the child’s growth and learning
  • Coordinated daily schedules with parents and provided regular updates on the child’s progress and activities
  • Managed household tasks related to childcare, including cleaning and organizing children’s play areas and laundry

Food Expeditor

Yard House
05.2013 - 12.2013
  • Ran the expo line, ensuring food presentation quality and accuracy before delivery to guests
  • Assisted servers by running food to tables, helping maintain a smooth workflow in a high-volume setting
  • Coordinated with kitchen staff to manage orders efficiently, ensuring timely service and guest satisfaction
  • Monitored food preparation times and communicated any delays or issues to servers and management
  • Maintained a clean and organized expediting station, adhering to health and safety standards

Server/ Manager

Iron Horse Bar & Grill
10.2010 - 10.2013
  • Ensured timely delivery of meals while maintaining quality standards.
  • Handled numerous tables concurrently, ensuring prompt attention to guests.
  • Processed customer payments and handled cash transactions with accuracy and integrity
  • Assisted in the training of new servers, sharing best practices and ensuring adherence to restaurant standards
  • Participated in team meetings and contributed ideas for improving service efficiency and customer satisfaction
  • Maintained cleanliness and organization of the dining area and service stations, ensuring a pleasant dining experience for guests
  • Facilitated management of the restaurant by aiding coworkers.
  • Completed daily closing procedures efficiently.

Receptionist

Vista Ford Lincoln Mercury of Oxnard
08.2008 - 06.2010
  • Answered and managed multi-line telephones, directed customers to appropriate departments
  • Greeted and assisted customers, ensuring a positive experience and addressing their inquiries
  • Collected down payments/service payments and processed transactions
  • Created invoices and receipts for customers, maintained accurate financial records
  • Performed light office work including filing, data entry, and use of Microsoft Word and Excel
  • Scheduled service appointments and coordinated with the service department to ensure customer satisfaction
  • Maintained a tidy and organized front desk area, ensuring professional appearance at all times

Receptionist

Vista Honda
08.2006 - 02.2007
  • Managed a busy multi-line phone system, directing calls and providing information to customers
  • Greeted customers and visitors, providing assistance and directing them to appropriate staff
  • Handled customer payments, processed transactions, and provided receipts
  • Prepared and organized invoices, maintaining accurate records for customer and dealership transactions
  • Conducted general office tasks including filing, data entry, and managing correspondence
  • Assisted with scheduling appointments and coordinating with sales and service departments
  • Ensured a clean and welcoming reception area, providing a positive first impression for all visitors

Education

Associate's - General Studies

Nevada State College
Henderson, NV
09.2017

Associates - Liberal Arts & Sciences

Ventura College
Ventura, CA
12.2014

Skills

  • POS
  • Serving Experience
  • Nannying
  • Restaurant Experience
  • Childcare
  • Babysitting
  • Toddler Care
  • Expediting
  • Infant care
  • Food service
  • Caregiving
  • Early childhood education
  • Upselling
  • Autism experience
  • Experience with children
  • Administrative experience
  • Customer service
  • Preschool experience

Certification

  • Food Handlers Card December2018
  • TAM December2019
  • CPR Certification September2023 to September2025
  • Driver's License November2018 to November2024
  • First Aid Certification

Timeline

Behavior Technician

Mcrory Pediatric Services
05.2024 - Current

Caregiver

U.S. Air Force
05.2023 - 02.2024

Key Manager

Egg Works
07.2016 - 06.2018

Private Nanny

PRIVATE
08.2014 - 09.2016

Server

Player's Casino
01.2014 - 12.2014

Server

Famous Dave's Bar-B-Que
07.2013 - 11.2014

Food Expeditor

Yard House
05.2013 - 12.2013

Server/ Manager

Iron Horse Bar & Grill
10.2010 - 10.2013

Private Nanny

PRIVATE
06.2010 - 06.2014

Receptionist

Vista Ford Lincoln Mercury of Oxnard
08.2008 - 06.2010

Receptionist

Vista Honda
08.2006 - 02.2007

Associate's - General Studies

Nevada State College

Associates - Liberal Arts & Sciences

Ventura College

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Emily Parnell