Emily Parnell
Lubbock
Summary
Hello, my name is Emily! I love living life! My favorite things include going to coffee shops, going for walks and meeting new people! I am very bubbly and outgoing and love to share interests and ideas with anyone. One goal in life is to travel and see new things, meet new people and learn more about different cultures! I am going to school for cosmology because I love being creative. My hopes is to join university again to pursue a degree in Hospitality Management!
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Barista
Yellow City Grind
Lubbock
02.2026 - 04.2026
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating area.
- Operated espresso machines and grinders for optimal beverage preparation.
- Assisted customers with menu selections and provided product recommendations.
- Processed customer payments efficiently using point-of-sale systems.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Housekeeper
Choctaw Casino & Resort
Durant
02.2025 - 12.2025
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
- Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
- Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
- Implemented eco-friendly practices such as using environmentally friendly cleaning products or implementing linen reuse programs
- Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
- Developed strong relationships with regular guests through personalized service resulting in XX% increase in positive online reviews
- Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
- Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms
- Followed established safety protocols when handling cleaning chemicals and operating equipment to prevent accidents or injuries
- Achieved consistently high ratings on cleanliness inspections conducted by supervisors through meticulous attention to detail
- Maintained accurate records of daily tasks completed including room status reports, lost-and-found items, or maintenance requests
Sales Associate
Wipporwill Fudge Factory and Sweet Shop
Hochatown
11.2021 - 01.2025
- Managed cash register and handled customer checkouts.
- Stocked and replenished candy and soda supplies.
- Cut and packaged fudge for retail.
- Prepared and served pizzas, ensuring customer satisfaction.
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
Cleaner and Organizer
Beavers Bend Creative Escapes Cabin Management
Hochatown
06.2021 - 01.2025
- Changed and replaced linens and towels for each guest stay.
- Maintained cleanliness and organization of bathrooms and cabins.
- Inspected cabin facilities to ensure proper functionality and cleanliness.
- Reported any issues to lead staff as needed.
Online Grocery Pickup Associate
Walmart
Durant
06.2024 - 12.2024
- Picked and prepared grocery orders for online customers.
- Answered customer phone calls to assist with orders.
- Ensured customer satisfaction by delivering timely and accurate orders.
- Stocked and replenished shelves with fresh produce, dairy products, and dry goods
- Maintained cleanliness and organization of the grocery store aisles to ensure a pleasant shopping experience for customers
- Assisted customers in locating items and provided product recommendations based on their preferences
- Collaborated with team members to unload delivery trucks and verify accuracy of received merchandise
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with special requests
- Contributed to a positive work environment by fostering teamwork, communication, and mutual respect among colleagues
- Utilized knowledge of food safety regulations to maintain proper storage conditions for perishable items
- Ensured compliance with health codes and sanitation guidelines throughout the grocery store premises
- Managed customer complaints and resolved issues promptly to ensure customer satisfaction
- Demonstrated product knowledge by providing detailed information about various brands and their features
- Handled customer inquiries regarding product availability, ingredients, allergens, etc
- Suggested improvements in workflow processes that resulted in increased efficiency
- Assisted in setting up displays for seasonal promotions or new product launches
Education
Cosmology
Wade Gordon Hairdressing Academy
Lubbock, TX 04.2026 - 04.2026
Bachelor's degree - Hospitality Management
Southeastern Oklahoma State University
Durant, OK 08.2023 - 05.2025
Bachelor of Arts - Vocal Performance
Southeastern Oklahoma State University
Durant, OK 08.2023 - 05.2025
Skills
- Leadership
- Host/hostess experience
- Supervising experience
- Retail Sales
- Time management
- Microsoft Office
- Sales
- Cleaning Experience
- Sales management
- Microsoft Word
- Commercial Cleaning
- Store management
- Customer Service
- Hospitality
- Microsoft Excel
- Organizational Skills
- Communication skills
- Phone etiquette
- Food service
- Microsoft Outlook
- Processing cash transactions
- Warehouse Experience
- Basic math
- Cash Handling
- Cashiering
- Customer service
- Inventory management
- Team collaboration
- Problem solving
- Attention to detail
- Event planning
- Effective communication
- Creative thinking
- Speedy and efficient
- Adaptive and creative
- Physical stamina
- Menu design
- Team player
- Decision-making
- Hospitality and accommodation
- Active listener
- POS system operation
- Professional demeanor
- Problem-solving
- Positive and professional
- Excellent memory
- Performance improvement
- Friendly and outgoing
- Product upselling
- Clear communication
- Calm demeanor
- Workflow management
Certification
Driver's License
Languages
- English
- Choctaw, Beginner
- English, Fluent
Groups
- Native American Student Association, 08/01/23, Present, Regularly attend weekly meetings to discuss current Native American affairs and issues affecting indigenous communities., Volunteer time to educate students and the broader community on Native American culture, traditions, and customs., Collaborate with other clubs and organizations on campus to promote cultural diversity and awareness through joint events and initiatives., Organize and participate in events that foster unity among students from diverse backgrounds and celebrate Native American heritage., Assist in planning and coordinating cultural awareness events, such as powwows, guest speaker series, and community outreach programs., Actively contribute to the club's mission of promoting understanding and appreciation of Native American perspectives within the college community.
- Southeastern Opera, 08/01/23, Present, Engages in opera productions, honing performance techniques and gaining experience in stage presence and teamwork.
- Southeastern Choral Union, 08/01/23, Present, Participates in a collaborative choir of students and community members, performing a wide variety of choral works.
- Student Government Association, 08/01/23, 05/01/24, Contributed to campus governance, represented student interests, and participated in organizing events to enhance student life.
Personal Information
Authorized To Work: US for any employer
Timeline
Cosmology
Wade Gordon Hairdressing Academy
04.2026 - 04.2026
Barista
Yellow City Grind
02.2026 - 04.2026
Housekeeper
Choctaw Casino & Resort
02.2025 - 12.2025
Online Grocery Pickup Associate
Walmart
06.2024 - 12.2024
Bachelor's degree - Hospitality Management
Southeastern Oklahoma State University
08.2023 - 05.2025
Bachelor of Arts - Vocal Performance
Southeastern Oklahoma State University
08.2023 - 05.2025
Sales Associate
Wipporwill Fudge Factory and Sweet Shop
11.2021 - 01.2025
Cleaner and Organizer
Beavers Bend Creative Escapes Cabin Management
06.2021 - 01.2025