Emily Patten
Gillette,WY
Summary
Customer service representative with a strong focus on customer satisfaction and relationship building. Known for effective communication and attention to detail, contributing to improved service efficiency and member trust.
Overview
5
5
years of professional experience
Work History
Universal Teller
Highmark Federal Credit Union
Gillette, Wyoming
08.2025 - Current
- Delivered professional and welcoming service to members during daily financial transactions, enhancing member satisfaction.
- Process deposits, withdrawals, payments, and account-related requests with accuracy and attention to detail.
- Addressed member questions and concerns with effective solutions and service, fostering trust and loyalty.
- Handle sensitive personal and financial information while maintaining confidentiality.
- Maintain accurate records and follow established policies and procedures.
- Assisted team members and organized work environment to streamline branch operations and improve service efficiency.
Banker
First National Bank of Gillette
Gillette, Wyoming
11.2024 - 07.2025
- Established strong customer relationships through personalized banking support and exceptional service.
- Supported customers with financial needs and account maintenance, ensuring clarity in banking processes.
- Managed confidential customer information, adhering to compliance and security procedures to maintain trust.
- Documented customer transactions with precision and attention to detail.
Client Service Representative
First Interstate Bank
Gillette, WY
10.2023 - 11.2024
- Provided exceptional customer service to clients, addressing inquiries and resolving issues.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Responded to incoming customer calls regarding inquiries and concerns. from customers regarding billing inquiries, technical issues, product concerns.
Sales Associate
Bed Bath & Beyond
Casper, Wyoming
10.2021 - 03.2023
- Provided exceptional customer service during high-traffic times.
- Assisted customers with product selection and inquiries.
- Resolved customer complaints promptly and professionally.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure smooth operations.
Education
Natrona County High School
Casper, WyomingSkills
- Financial transactions accuracy
- Compliance adherence
- Record keeping
- Confidentiality and discretion
- Customer relationship management
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Service orientation
- Conflict resolution
- Dependability
Timeline
Universal Teller
Highmark Federal Credit Union
08.2025 - Current
Banker
First National Bank of Gillette
11.2024 - 07.2025
Client Service Representative
First Interstate Bank
10.2023 - 11.2024
Sales Associate
Bed Bath & Beyond
10.2021 - 03.2023
Natrona County High School