Emily Paulson

Greet guests and create a comfortable and friendly atmosphere

Take down drink, appetizer, entree, and dessert order

Refill soup salad and bread promptly throughout guest stay

Check on tables and offer refills

Run food for myself and other employees

Pre bus tables throughout guest stay

Cater to any needs a guest may have

Suggest different food or drink items to guests

Offer excellent service and knowledge of the menu and restaurant

Help other employees throughout shift

Complete side work and make sure restaurant is properly stocked with everything we need to ensure a positive guest experience

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Greet guests that approach to-go counter

Help guest place order by using the POS system

Repeat order back to guest to ensure the order is completely correct

Answer phone calls and place over the phone orders

Pack orders in a timely and efficient manner to ensure the order is not only correct but brought out to guest in an appropriate time

Double check orders to make sure everything offered and purchased is included

Bring orders out to guests in the parking lot or in the lobby

Work with other to-go specialists to ensure every guest is satisfied with their to-go experience

• Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
• Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
• Collaborated with kitchen staff to ensure timely completion of all to-go orders.
• Operated cash register to accept cash, debit and credit card payments from customers.
• Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.