Emily Payne
Taylorville,IL
Summary
Energetic Medical Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Taylorville Urgent Care
Taylorville, Illinois
12.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Completed and filed financial documentation for accounting purposes.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Teacher's Assistant
Beginning Steps Daycare
Rochester, IL
05.2021 - 12.2021
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Documented student progress and communicated with parents to keep informed.
- Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
- Supervised residential and day treatment children during class and on field trips.
Caregiver
Help At Home
Springfield, Illinois
04.2021 - 05.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Direct Support Professional
HOPE
Springfield, IL
01.2021 - 04.2021
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Teachers Assistant
Pawnee Learning Center
Pawnee, IL
09.2020 - 01.2021
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Organized and guided skills practice, research and memorization tasks for students.
- Documented student progress and communicated with parents to keep informed.
Housekeeper
Professional Housekeepers INC
Assumption, IL
05.2020 - 09.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Documented and reported necessary facility and building repairs observed.
Deli clerk
Kroger
Taylorville, IL
01.2020 - 02.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Planned work for deli team to optimize coverage for busy periods.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Press Operator
Inland Tool
Mt. Pulaski, IL
09.2019 - 01.2020
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Promptly removed completed loads from press.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
- Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts, and forklifts.
- Followed company policies and OSHA requirements to maintain work safety.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Achieved challenging production goals on consistent basis by optimizing machine operation.
- Used gauges, calipers and other devices to take measurements and identify problems.
Assembler
Eaton Electrical
Lincoln, IL
05.2019 - 09.2019
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Obtained appropriate tooling and fixtures for each assembly job.
- Disassembled, reassembled and corrected changeover.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
Stocker
Walmart
Lincoln, IL
02.2018 - 05.2019
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Consistently lifted materials weighing as much as 50+ pounds.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
Stocker Associate
Kroger Stores
Lincoln, IL
08.2016 - 02.2018
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory and ordered new supplies to meet expected needs.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Took on customer service duties, contributing with teams of up to 10 to achieve top ratings in satisfaction surveys.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Changed sales floor signs to show current pricing and support product promotions.
- Consistently lifted materials weighing as much as 50+ pounds.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Checked packages and merchandise for damage and notified vendors.
McDonalds Crew Trainer
McDonald's
Williamsville, IL
08.2015 - 04.2017
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Education
Associate of Science - Business
Lincoln Land Community College
Springfield, IL2023
High School Diploma -
Mt. Pulaski High School
Mt. Pulaski05.2016
Skills
- Customer Service
- CPR Certified
- Detail-Oriented
- Verbal and Written Communication
- Caring Companionship
- Physical Stamina
- Microsoft Office
- Professional and Courteous
- Motivated Team Player
- Inventory Management
- Critical Thinking
- Care Planning
- Medical Charting
- Organization and Time Management
Additional Information
- Willing to relocate to: Around the Springfield, IL -Taylorville, IL Area,
- Authorized to work in the US for any employer
Timeline
Medical Receptionist
Taylorville Urgent Care
12.2021 - Current
Teacher's Assistant
Beginning Steps Daycare
05.2021 - 12.2021
Caregiver
Help At Home
04.2021 - 05.2021
Direct Support Professional
HOPE
01.2021 - 04.2021
Teachers Assistant
Pawnee Learning Center
09.2020 - 01.2021
Housekeeper
Professional Housekeepers INC
05.2020 - 09.2020
Deli clerk
Kroger
01.2020 - 02.2020
Press Operator
Inland Tool
09.2019 - 01.2020
Assembler
Eaton Electrical
05.2019 - 09.2019
Stocker
Walmart
02.2018 - 05.2019
Stocker Associate
Kroger Stores
08.2016 - 02.2018
McDonalds Crew Trainer
McDonald's
08.2015 - 04.2017
Associate of Science - Business
Lincoln Land Community College
High School Diploma -
Mt. Pulaski High School
Similar Profiles
Marcy MontgomeryMarcy Montgomery
Registered Nurse at Taylorville Care CenterRegistered Nurse at Taylorville Care Center
Melisa DominguezMelisa Dominguez
Certified Medical Assistant at Optum Urgent Care/ Exer Urgent CareCertified Medical Assistant at Optum Urgent Care/ Exer Urgent Care
Lacey WagnerLacey Wagner
Registered Nurse at MedExpress Urgent Care/NextCare Urgent CareRegistered Nurse at MedExpress Urgent Care/NextCare Urgent Care