Emily Pears
Savannah,GA
Summary
Friendly Customer Service Representative experienced working in diverse working environments. My background in customer service, underscored by exceptional communication and organizational skills, consistently improved client satisfaction. Demonstrated reliability and a strong work ethic further contributed to successful team collaborations and event management.
Overview
9
9
years of professional experience
Work History
Theatre Teacher
Bonner Elementary
08.2019 - 05.2024
- Implemented effective classroom management techniques to provide safe, calm learning environment.
- Enhanced student performance by incorporating interactive theatre techniques in lesson plans.
- Coached students on stage presence, vocal projection, and physical movement techniques for more dynamic performances.
- Led professional development sessions for fellow teachers focused on integrating theatre into other subject areas for cross-curricular learning opportunities.
- Established a safe and inclusive classroom environment, encouraging students to express themselves creatively and openly.
- Coordinated successful school productions by directing rehearsals, managing set design, and collaborating closely with technical crews.
Musical Theatre Instructor
Musical Theatre Center
01.2018 - 08.2023
- Nurtured a safe space where students could express themselves freely and creatively, leading to enhanced self-confidence on stage.
- Instilled valuable life skills, such as discipline, time management, and collaboration through consistent expectations and structured rehearsal sessions.
- Provided individualized coaching and feedback, resulting in improved vocal technique and stage presence among students.
- Adapted teaching methods as needed to accommodate the unique needs of students with disabilities or other challenges.
Bartender/Server
Sapphires Sports Bar and Grill
11.2021 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Customer Service Representative
Kudzu Bakery
10.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Customer Service Cashier
Atlanta Botanical Garden
05.2016 - 07.2017
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier
Gigi's Cupcakes
09.2015 - 12.2016
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Master of Arts - Teaching Theatre
College of Charleston
Charleston, SC05.2019
Bachelor of Fine Arts - Musical Theatre
Western Carolina University
Cullowhee, NC05.2015
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
Timeline
Bartender/Server
Sapphires Sports Bar and Grill
11.2021 - 06.2023
Theatre Teacher
Bonner Elementary
08.2019 - 05.2024
Musical Theatre Instructor
Musical Theatre Center
01.2018 - 08.2023
Customer Service Representative
Kudzu Bakery
10.2017 - 05.2019
Customer Service Cashier
Atlanta Botanical Garden
05.2016 - 07.2017
Customer Service Cashier
Gigi's Cupcakes
09.2015 - 12.2016
Master of Arts - Teaching Theatre
College of Charleston
Bachelor of Fine Arts - Musical Theatre
Western Carolina University
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