Emily Peck
Norfolk,NE
Summary
Driven professional with a proven track record at Jerry's Hilltop and Culver's, excelling in exceptional customer service and cash handling. Demonstrated ability to enhance guest satisfaction and resolve complaints efficiently, contributing to a positive dining experience. Skilled in teamwork and maintaining high cleanliness standards. ensuring operational excellence and safety in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Server
Jerry's Hilltop
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed closing duties, ensuring the dining area was prepared for seamless service transitions the next day.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Member
Culver's Restaurant
06.2023 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Maintained clean and orderly restaurant environment, ensuring pleasant eating experience for customers.
Education
Incomplete -
Norfolk Senior High School
Norfolk, NESkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food safety understanding
- Order Accuracy
- Supply Restocking
- Performance Improvement
- Table Bussing
Timeline
Server
Jerry's Hilltop
08.2024 - Current
Team Member
Culver's Restaurant
06.2023 - 08.2024
Incomplete -
Norfolk Senior High School
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