Emily Pepe
Kansas City,MO
Summary
Dedicated operations-focused retail management professional with over 12 years of experience in team growth and development, sales management, program and project development and management, merchandising, product knowledge, and DEI/ERG leadership. Advanced leadership skills with the ability to create and improve processes, develop solutions, utilize effective communication, and manage and motivate teams. Excels in challenging and deadline-driven environments, with experience in multi-store leadership and new store openings. Results-oriented with a talent for tracking trends, retaining top talent, and creating strategic operational plans. Attentive to detail with experience in coordinating projects, programs, and improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DE&I Project Manager / New Process Team Captain
Parachute Home
09.2023 - 03.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
STORE MANAGER
Parachute Home
01.2023 - 03.2024
- Built client relationships with local business owners and members of the community to increase KPIs across the spectrum.
- Ensure all competencies are maintained for associates, including developing new and improved training documents and processes
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
STORE DIRECTOR
Madewell
01.2015 - 01.2023
- Acted as Project Manager and Ops/Training Expert on multiple NSO's
- Managed Product Feedback for Midwest District, rolling up feedback and pertinent information to the West Region
- Designated point person for operational troubleshooting and developing best practices for processes at the store level
- Helped implement a pivoted sales and marketing plan for new in store and curbside shopping experience
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Developed multiple new store locations from ground up by hiring and training efficient teams
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
OPERATIONS ASSISTANT
MOTHER Denim
01.2014 - 01.2015
- Oversee sample flow, including press samples and retailers including Nordstrom, Anthropologie, Shopbop and Piperlime
- Assisted with preparation of operational reports, providing insights for strategic planning sessions.
- Handle MOTHER instagram account and maintain and track blogger information and gifting
- Managed day-to-day department operations with effective workflow coordination.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Assisted operations manager with planning of routine operations and special projects.
SALES + MARKETING ASSISTANT
Citizens of Humanity
01.2012 - 01.2014
- Planned and scheduled all corporate travel, catering, and events for sales teams and executives
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Collaborated with design team to create visually appealing promotional materials that effectively communicated product benefits.
- Maintained trade and consumer websites with current assortment
- Assisted on photo shoots including styling and sample coordination
- Developed innovative and targeted collateral to support overall branding objectives
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Generated reports to support development and implementation of marketing plans.
- Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
Education
Merchandise Marketing -
FIDM - Los Angeles
Associate of Arts - Communications
JCCC
Kansas City. MOSkills
- Project Management
- Schedule Management
- Complex Problem-Solving
- Policies and procedures implementation
- Diversity and Inclusion
- Organizational Development
- Program implementation
- Operational Efficiency
- Customer Relationship Management
- Workflow Optimization
- Process Improvements
PROGRAMS
- Shopify
- Zipline
- Microsoft Suite/G Suite
- Rippling
- Easy Generator
- Endear
- Dayforce
- Salesforce
- Workday
- Paycom, ADP
Certification
SHRM-CP - in progress
Locations
- Kansas City, MO
- Los Angeles, CA
- Open to relocation
Timeline
DE&I Project Manager / New Process Team Captain
Parachute Home
09.2023 - 03.2024
STORE MANAGER
Parachute Home
01.2023 - 03.2024
STORE DIRECTOR
Madewell
01.2015 - 01.2023
OPERATIONS ASSISTANT
MOTHER Denim
01.2014 - 01.2015
SALES + MARKETING ASSISTANT
Citizens of Humanity
01.2012 - 01.2014
Merchandise Marketing -
FIDM - Los Angeles
Associate of Arts - Communications
JCCC
SHRM-CP - in progress
Similar Profiles
Aaron SchwartzAaron Schwartz
Allocation Manager at Parachute HomeAllocation Manager at Parachute Home
Ozwald OleanderOzwald Oleander
Sales Associate at Parachute HomeSales Associate at Parachute Home
Niki SuttonNiki Sutton
HR Specialist (Adjutant General's Corps) at 2nd Battalion, Parachute RegimentHR Specialist (Adjutant General's Corps) at 2nd Battalion, Parachute Regiment