Summary
Overview
Work History
Education
Skills
Timeline
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Emily Pereira

Swansea,MA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.

Overview

6
6
years of professional experience

Work History

Patient Service Aid

St Anne's Hospital Steward
Fall River, MA
06.2018 - Current
  • Set up trays and food service carts to deliver food to patients.
  • Assembled and served meals according to specific guest requirements and dietary guidelines.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Served specific meals to patients with special dietary needs.
  • Stocked supplies in dining areas as needed.
  • Stocked food and other supplies for main kitchen and units.
  • Engaged with residents to provide positive experiences.
  • Assisted patients with limited motor function to eat meals, providing kindness and patience.
  • Maintained safe food handling practices to prevent germ spread.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Answered calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette effectively handling complaint calls by patients and family.
  • Memorized diets to help with efficient care

Cafeteria Cashier

St Annes Hospital Steward
Fall River, MA
06.2018 - Current
  • Counted money in drawer at beginning and end of shift per company policy.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Greeted customers promptly and responded to questions.
  • Provided excellent customer service at all times by addressing concerns promptly and courteously.
  • Maintained clean and orderly checkout areas by sanitizing regularly
  • Monitored stock levels of food items throughout shift to ensure adequate supply was available.
  • Prepared food orders according to customer specifications.
  • Performed regular maintenance tasks such as cleaning equipment and replenishing condiments.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Operated cash register efficiently and accurately while processing transactions quickly.
  • Answered phone calls from customers regarding orders or complaints politely.
  • Processed payments accurately, including cash, credit and debit cards, checks, and vouchers.
  • Checked temperatures of refrigerators and freezers daily to ensure proper storage conditions were met.
  • Adhered to all safety standards for handling hot foods properly using gloves and tongs when necessary.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.

Education

High School Diploma -

Atlantis Charter High School
Fall River, MA
06-2020

Skills

  • Patient Care
  • Excellent Communication
  • Customer Service Excellence
  • Cash Register Operation
  • Time Management Skills
  • Money Handling
  • Staff Training
  • Credit and Cash Transactions

Timeline

Patient Service Aid

St Anne's Hospital Steward
06.2018 - Current

Cafeteria Cashier

St Annes Hospital Steward
06.2018 - Current

High School Diploma -

Atlantis Charter High School

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Emily Pereira