Emily Pereira
Swansea,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
6
6
years of professional experience
Work History
Patient Service Aid
St Anne's Hospital Steward
Fall River, MA
06.2018 - Current
- Set up trays and food service carts to deliver food to patients.
- Assembled and served meals according to specific guest requirements and dietary guidelines.
- Monitored temperatures of prepared food and cold-storage areas.
- Served specific meals to patients with special dietary needs.
- Stocked supplies in dining areas as needed.
- Stocked food and other supplies for main kitchen and units.
- Engaged with residents to provide positive experiences.
- Assisted patients with limited motor function to eat meals, providing kindness and patience.
- Maintained safe food handling practices to prevent germ spread.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleaned and sanitized kitchen equipment and surfaces.
- Answered calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette effectively handling complaint calls by patients and family.
- Memorized diets to help with efficient care
Cafeteria Cashier
St Annes Hospital Steward
Fall River, MA
06.2018 - Current
- Counted money in drawer at beginning and end of shift per company policy.
- Completed opening, closing and shift change tasks by following company guidelines.
- Greeted customers promptly and responded to questions.
- Provided excellent customer service at all times by addressing concerns promptly and courteously.
- Maintained clean and orderly checkout areas by sanitizing regularly
- Monitored stock levels of food items throughout shift to ensure adequate supply was available.
- Prepared food orders according to customer specifications.
- Performed regular maintenance tasks such as cleaning equipment and replenishing condiments.
- Processed credit card payments and gave counter slips to customers for signatures.
- Operated cash register efficiently and accurately while processing transactions quickly.
- Answered phone calls from customers regarding orders or complaints politely.
- Processed payments accurately, including cash, credit and debit cards, checks, and vouchers.
- Checked temperatures of refrigerators and freezers daily to ensure proper storage conditions were met.
- Adhered to all safety standards for handling hot foods properly using gloves and tongs when necessary.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Atlantis Charter High School
Fall River, MA06-2020
Skills
- Patient Care
- Excellent Communication
- Customer Service Excellence
- Cash Register Operation
- Time Management Skills
- Money Handling
- Staff Training
- Credit and Cash Transactions
Timeline
Patient Service Aid
St Anne's Hospital Steward
06.2018 - Current
Cafeteria Cashier
St Annes Hospital Steward
06.2018 - Current
High School Diploma -
Atlantis Charter High School