Emily Perez

-Manager Experience

• Greet & welcome clients arriving to their appointment
• Educate clients on all services and monthly discounts provided at the establishment
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Gather client information for data entry per each appointment
• Sourced and screened potential candidates for open positions and manage over establishments social media platforms
• Maintained administrative/clerical and management duties of establishment

-Electrologist/Laser Technician Experience

• Meticulously maintained spa appearance and cleanliness.
• Prepared clients for treatments and answered questions to improve comfort level.
• Inspected client's skin to determine best courses of treatment.
• Completed treatments to remove patients' unwanted hair from different body locations.
• Applied lotions, creams and tonics directly to client skin and advised on at-home use.
• Kept detailed records of client preferences, skin and products to provide seamless service.
• Sold salon-exclusive skin care products and encouraged service upgrades.

• Established recruiting requirements by studying organization plans and objectives.
• Researched applicant requirements by studying job description and job qualifications
• Attracted applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites
• Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements
• Evaluated applicants by discussing job requirements and applicant qualifications.

• Listen and educate consumer about products
• Upsell products to consumer needs/wants depending on their lifestyle
• Gain strong relationships with consumers

• Help clients with their FSA/HSA accounts
• Listened carefully to clients needs/concerns
• Troubleshoot and educate clients on what's happening to their account
• Problem solve most issues in less than a few minutes
• Advise/Upsell plans suitable to clients
• Working knowledge of using all Microsoft platforms
• Build strong relationships with clients

• Received customer orders and processed monetary transactions at the POS
• Create specialized drinks catered to the customers' specifications
• Retrieved necessary supplies for the shop
• Sold art provided by nearby USF college students and local artists
• Upsell promos and special items on sale every month

• Helped teaching managers
• Graded and copied papers
• Guided students with the subject that was being taught in the respective class
• Experience customer service by interacting with customers from different companies
• Learned how to use all Microsoft platforms