Emily Perez
Summary
Dynamic professional with a proven track record in property management and customer support, honed at RHP Properties. Excelled in enhancing resident relations and community engagement, significantly contributing to resident satisfaction. Skilled in payment processing and proficient in software, demonstrating adaptability and a results-driven approach. Achieved efficiency in records administration and event planning, showcasing a blend of hard and soft skills.
Overview
7
7
years of professional experience
Work History
Assistant Community Manager
RHP Properties
04.2023 - Current
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Met with residents to gather information and develop effective solutions.
- Organized community events to foster relationships among residents and promote a sense of belonging.
Cashier
Murdoch's
01.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Pizza Maker
Parry's Pizzeria
07.2021 - 12.2021
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
Delivery Driver
Parry's Pizzeria And Taphouse
06.2020 - 12.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Money Center Associate
Walmart
05.2019 - 11.2019
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Loaded customer credit cards and signed up new customers for card programs.
- Performed various money center services to customers.
Cashier
Walmart
10.2017 - 05.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Northridge High School
Greeley, CO05.2019
Skills
- Property Management
- Payment Processing
- Records and database administration
- Website Management
- Event Planning
- Resident relations
- Property tours and inspections
- Proficient in [Software]
- Customer Support
- Community Engagement
Timeline
Assistant Community Manager
RHP Properties
04.2023 - Current
Cashier
Murdoch's
01.2022 - 08.2022
Pizza Maker
Parry's Pizzeria
07.2021 - 12.2021
Delivery Driver
Parry's Pizzeria And Taphouse
06.2020 - 12.2021
Money Center Associate
Walmart
05.2019 - 11.2019
Cashier
Walmart
10.2017 - 05.2019
High School Diploma -
Northridge High School
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