Emily Perez
Cicero,IL
Overview
3
3
years of professional experience
Work History
Receptionist
St Anthony's School
Cicero, IL
09.2021 - Current
- Updated and recorded customer or client information to maintain accounts.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Answered and directed incoming calls using multi-line telephone system.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments and meetings for management team.
Education
Morton East
2423 S Austin Blvd, Cicero, IL 6080405-2025
Skills
- Scheduling
- Bookkeeping
- Appointment scheduling
- Performance improvement
- Scheduling appointments
- Basic accounting
- Telephone skills
- Customer and client relations
- Document management
- Phone etiquette
- Multitasking and prioritization
- Positive and professional
- Data inputting
- Reception desk management
- Customer/Client relations
- Greeting and seating clients
- Calm demeanor
- Time management
- Front desk operations
- Organization skills
- Drawer management
- Customer satisfaction
- Customer service
- Reliability and punctuality
- Cash management
- Refund handling
- Cash handling expertise
- Multitasking and organization
- Customer relationship management (CRM)
- Patience and composure
- Attention to detail
- Guest services
Timeline
Receptionist
St Anthony's School
09.2021 - Current
Morton East