Emily Perez

- Manage disaster survivor calls, ensuring privacy and accurate application updates.

- Facilitate document submission for assistance approval, enhancing application efficiency.

-Coordinate with contractors and inspectors to streamline survivor application processes.

- Process disaster assistance applications while providing empathetic support to affected individuals.

- Analyze survivors' personal information, ensuring accurate documentation and compliance with federal assistance guidelines.

- Document and verify disaster-related damages, maintaining meticulous records while adhering to FEMA protocols, federal regulations

-Managed outbound calls for auto insurance inquiries, ensuring accurate information transfer.

-Collaborated with insurance agents to verify customer eligibility, enhancing quote accuracy.

-Utilized qualifying questions to confirm customer details, improving service quality.

-Facilitated seamless customer transfers, optimizing insurance quote processes.

-Conducted health and demographic surveys via outbound calls for CDC data collection.

-Enhanced data accuracy for improved healthcare support in surveyed regions.

-Utilized effective communication skills to gather comprchensive health information.

-Contributed to regional healthcare i improvements through precise data recording.

-Streamlined survey completion processes and enhanced data quality through effective time management and attention to

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