EMILY PEREZ-BAULDING

Dynamic professional with extensive experience at Alorica, excelling in customer service and problem-solving. Proven ability to educate clients on health insurance options while maintaining confidentiality and accuracy. Bilingual and adept at CRM software, I thrive in fast-paced environments, consistently achieving performance goals and enhancing client satisfaction. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• SERVER, EL BUEN PASTOR, 05/05/16,12/01/2021, I volunteered at my local church as server during the annual church festivities. I would also help clean up the church after every mass

During the gap in my work experience, I was fully focused on completing a critical part of my academic program. This period was essential for my success in my college studies, as I was dedicated to meeting the rigorous demands of my coursework. I took on challenging projects and courses that required substantial time and attention to ensure I could finish the semester strong. My commitment to finishing this phase of my education allowed me to build a solid foundation of knowledge and skills. Now that I have completed this important academic milestone, I am eager to re-enter the workforce with a renewed sense of focus and commitment. I believe the time I spent refining my expertise will greatly contribute to my performance in a professional role.

• I am currently located in Springfield, Missouri, my family and I are planning to relocate to San Antonio by September 29 2025. I am proactively applying for positions now to secure a stable role that will help me support and maintain my family. Additionally, obtaining a job offer letter would greatly assist us in finalizing our home-buying process in San Antonio. I would also want to kick start my career in the medical field, i am in love with working with patients and help educate or provide support with anything.
  In my previous roles as a Data Entry and Office Assistant at Allstate and a Healthcare Insurance Call Center Agent at Alorica, I honed my organizational skills and attention to detail while managing sensitive records and generating reports. I am highly proficient in Microsoft Office, especially Word and Excel, and have experience maintaining accurate databases and records. My ability to multitask, adapt to fast-paced environments, and communicate effectively with diverse groups makes me a strong candidate for this role.
  I am excited about the opportunity to contribute to your company’s success by ensuring accurate records and efficient work. I would welcome the chance to discuss how my skills and experience align with your needs.
  Thank you for considering my application. I look forward to the possibility of contributing to your team