Emily Perez Salas
Garland,TX
Summary
Driven by results, I leveraged my expertise in expense control and staff supervision at Spring Cafe Aspen to enhance operational efficiencies and foster team growth. My proactive approach in project management and training significantly improved performance metrics, showcasing my ability to lead and innovate within fast-paced environments. I am also a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
General Manager
Spring Cafe Aspen
07.2021 - 06.2024
- Helped put systems in place for the grand opening of this new fast paced establishment.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details which changed on a weekly basis.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets weekly and controlled expenses to provide financial stability and long-term organizational growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Correctly calculated inventory and ordered appropriate supplies.
- Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Reviewed time records for 20-30 employees to verify accuracy of information
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
Supervisor
Spring Cafe
06.2020 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Customer Service Representative
NRG
10.2019 - 03.2020
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Customer Care Specialist
Sunnova
08.2019 - 11.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Kept accurate records to document service actions and discussions.
Front Desk Agent
Sugar Land Town Square Mariott, Remington Hotels
02.2018 - 11.2019
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Sharpstown Internation School
Houston, TX2018
Skills
- Expense Control
- Staff Supervision
- Quality Management
- Vendor Sourcing
- Business Administration
- Schedule Management
- Loss Prevention
- Purchasing and planning
- Budget Analysis
- Recruitment
- Networking abilities
- Effective leader
- Labor Cost Controls
- Performance Improvement
Languages
English
Bilingual or Proficient (C2)
Spanish
Native or Bilingual
Timeline
General Manager
Spring Cafe Aspen
07.2021 - 06.2024
Supervisor
Spring Cafe
06.2020 - 07.2021
Customer Service Representative
NRG
10.2019 - 03.2020
Customer Care Specialist
Sunnova
08.2019 - 11.2019
Front Desk Agent
Sugar Land Town Square Mariott, Remington Hotels
02.2018 - 11.2019
High School Diploma -
Sharpstown Internation School
Similar Profiles
Eli MyerowEli Myerow
Busser/Food Runner at Spring Mill CafeBusser/Food Runner at Spring Mill Cafe
Laura Laura null
Barista at Spring St CafeBarista at Spring St Cafe
Tamatha JohnsonTamatha Johnson
Server at Big Spring CafeServer at Big Spring Cafe
Sasha MerajSasha Meraj
CCU Registered Nurse at Medical City Dallas HospitalCCU Registered Nurse at Medical City Dallas Hospital
Vincent GonzalezVincent Gonzalez
Part-Time Clerk at QuikTripPart-Time Clerk at QuikTrip