Emily Perkins
Kelso,WA
Summary
Proven leader and customer service expert, I significantly enhanced guest satisfaction and team performance at Jimmy Johns Gourmet Subs. Leveraging strong communication and problem-solving skills, I improved financial transaction accuracy and mentored staff, driving operational efficiency and fostering a positive, collaborative work environment. Achieved notable revenue growth through strategic planning and exceptional customer engagement.
Overview
2
2
years of professional experience
Work History
Bell Ringer
Salvation Army Employment Plus
12.2024 - Current
- Drew attention to kettle by bell ringing and greeting people.
- Exemplified dedication through consistent attendance and punctuality at practices, performances, and team meetings.
- Contributed innovative ideas for enhancing team dynamics and performance excellence during practice sessions.
- Demonstrated versatility in performing different styles of bell ringing for diverse events and audiences.
- Increased audience engagement with well-timed and harmonious performances during events.
- Provided exceptional customer service by addressing inquiries from clients about bell ringing services promptly and courteously.
Ticket Scanner/Retail Merchandiser
Treadway Events
10.2024 - 10.2024
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
- Collaborated with security personnel to ensure the safety of all attendees by detecting fraudulent tickets or unauthorized entry attempts.
- Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
- Supported successful events with accurate tracking of attendance numbers using electronic scanning devices and manual counts when necessary.
- Partnered effectively with other event staff members, such as ushers and concessions personnel, to address guest inquiries and concerns during the course of an event.
- Maintained a clean, organized workspace that facilitated efficient ticket scanning operations, minimizing delays for event attendees.
- Facilitated seamless transitions between different sections within an event, ensuring proper access control according to ticket specifications.
- Enhanced customer experience by efficiently scanning tickets and providing accurate directions.
- Provided exceptional customer service while troubleshooting technical issues related to scanning equipment or patron''s mobile devices displaying etickets.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Enhanced store sales through effective product placement and targeted promotions.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Greeted customers and directed to requested products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Shift Leader Manager
Jimmy Johns Gourmet Subs
09.2022 - 08.2024
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Identified opportunities for process improvements within store operations, implementing changes that led to increased efficiency and enhanced customer experiences.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Scheduled staff to establish adequate coverage during peak business hours.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
High School Diploma -
Marshall High School
Portland, OR06-1995
Skills
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Excellent communication
- Dependable and responsible
- Calm under pressure
- Problem resolution
- Verbal communication
Timeline
Bell Ringer
Salvation Army Employment Plus
12.2024 - Current
Ticket Scanner/Retail Merchandiser
Treadway Events
10.2024 - 10.2024
Shift Leader Manager
Jimmy Johns Gourmet Subs
09.2022 - 08.2024
High School Diploma -
Marshall High School
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