Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Perkins

Kelso,WA

Summary

Proven leader and customer service expert, I significantly enhanced guest satisfaction and team performance at Jimmy Johns Gourmet Subs. Leveraging strong communication and problem-solving skills, I improved financial transaction accuracy and mentored staff, driving operational efficiency and fostering a positive, collaborative work environment. Achieved notable revenue growth through strategic planning and exceptional customer engagement.

Overview

2
2
years of professional experience

Work History

Bell Ringer

Salvation Army Employment Plus
12.2024 - Current
  • Drew attention to kettle by bell ringing and greeting people.
  • Exemplified dedication through consistent attendance and punctuality at practices, performances, and team meetings.
  • Contributed innovative ideas for enhancing team dynamics and performance excellence during practice sessions.
  • Demonstrated versatility in performing different styles of bell ringing for diverse events and audiences.
  • Increased audience engagement with well-timed and harmonious performances during events.
  • Provided exceptional customer service by addressing inquiries from clients about bell ringing services promptly and courteously.

Ticket Scanner/Retail Merchandiser

Treadway Events
10.2024 - 10.2024
  • Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
  • Collaborated with security personnel to ensure the safety of all attendees by detecting fraudulent tickets or unauthorized entry attempts.
  • Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
  • Supported successful events with accurate tracking of attendance numbers using electronic scanning devices and manual counts when necessary.
  • Partnered effectively with other event staff members, such as ushers and concessions personnel, to address guest inquiries and concerns during the course of an event.
  • Maintained a clean, organized workspace that facilitated efficient ticket scanning operations, minimizing delays for event attendees.
  • Facilitated seamless transitions between different sections within an event, ensuring proper access control according to ticket specifications.
  • Enhanced customer experience by efficiently scanning tickets and providing accurate directions.
  • Provided exceptional customer service while troubleshooting technical issues related to scanning equipment or patron''s mobile devices displaying etickets.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Greeted customers and directed to requested products.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Shift Leader Manager

Jimmy Johns Gourmet Subs
09.2022 - 08.2024
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours, and inventory movements.
  • Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
  • Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
  • Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
  • Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
  • Identified opportunities for process improvements within store operations, implementing changes that led to increased efficiency and enhanced customer experiences.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Education

High School Diploma -

Marshall High School
Portland, OR
06-1995

Skills

  • Customer service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Excellent communication
  • Dependable and responsible
  • Calm under pressure
  • Problem resolution
  • Verbal communication

Timeline

Bell Ringer

Salvation Army Employment Plus
12.2024 - Current

Ticket Scanner/Retail Merchandiser

Treadway Events
10.2024 - 10.2024

Shift Leader Manager

Jimmy Johns Gourmet Subs
09.2022 - 08.2024

High School Diploma -

Marshall High School
Emily Perkins