Summary
Overview
Work History
Education
Skills
Timeline
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Emily Perkins

Lake Odessa,MI

Summary

Dynamic and dedicated professional with a strong work ethic and expertise in customer service, honed at McDonald’s. Proven ability to enhance guest satisfaction through efficient task completion and effective communication. Skilled in cleaning and sanitizing, ensuring a safe and welcoming environment for clients and customers alike.

Overview

6
6
years of professional experience

Work History

Service Crew Member

McDonald’s
03.2024 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.

Housekeeper

Holiday Inn Express Hotel
03.2023 - 03.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Cleaned efficiently, in a timely manner up to hotel policies and standards.
  • Trained new hires to work efficiently.

Direct Support Professional

McBride Quality Care
05.2019 - 02.2021


  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Education

Lakewood High School
Lake Odessa, MI
05.2019

Skills

  • Customer service
  • Cleaning and sanitizing
  • Verbal and written communication
  • Strong work ethic
  • Efficient task completion
  • Hospitality service expertise
  • Time management

Timeline

Service Crew Member

McDonald’s
03.2024 - Current

Housekeeper

Holiday Inn Express Hotel
03.2023 - 03.2024

Direct Support Professional

McBride Quality Care
05.2019 - 02.2021

Lakewood High School

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Emily Perkins