Emily Peter
Kerrville,TX
Summary
Results-driven client services professional with a proven record of maintaining client satisfaction and driving revenue growth. Expert in building and nurturing strategic relationships and passionate advocate for purpose-first brands, aligning services with brand values. Authentic, enthusiastic and trusted partner in client success. Proven leadership skills and demonstrated passion for applying best practices and promoting continuous improvement to drive results. Leverages cross-functional teams, technology and data to improve customer experiences and contribute to brand success and growth.
Overview
10
10
years of professional experience
Work History
Account Supervisor
FireTeam
04.2024 - Current
- Enhanced client satisfaction by implementing personalized service strategies and maintaining long-term relationships
- Led partners through strategic growth planning, outlining immediate and future business goals.
- Contributed to organizational growth by identifying untapped market opportunities and executing targeted business development strategies bringing in $76,000 of organic growth in the first quarter.
- Track performance metrics to evaluate service effectiveness and drive improvements.
Account Manager / Interim VP of Client Services
20nine, Creative Brand Agency
08.2023 - 04.2024
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Conducted budget reviews with accounts and CEO to assess and plan target quarterly revenue goals.
Brand Manager
Hierarchy Advertising, Marketing Agency
04.2021 - 08.2023
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals.
- Consult clients regarding marketing efforts including print, banner and email marketing, programmatic advertising, SEM, SEO, website development, social media management, event sponsorship opportunities and more.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
Account Coordinator
TradeCraft, Marketing Agency
09.2019 - 04.2021
- Provide administrative support and client service to assist the Account Service team in daily project management of deliverables for 20+ accounts
- Manage and optimize digital communication such as monthly digital media spends, email marketing, and social marketing channels
- Assist in development of social media strategy, design collateral, WordPress sites, proposals & estimates, communication plans, and media efforts for all client accounts
- Facilitated weekly status reports, project documentation and client billing.
Digital Marketing Specialist
Benefit Solutions, Insurance Agency
01.2016 - 01.2019
- Wrote and edited integrated website content, print and digital ads, newsletters, brochures and other printed collateral, emails, landing pages, presentations, and social media content to drive business
- Tracked online engagement for review and optimization
- Updated all media channels by creating engaging copy that included research of relevant to latest trends
- Social Media and Public Relations Chair, Trinity University Programming Board
Volunteer Coordinator
Institute of Texan Cultures, Asian Festival and Texas Folklife Festival
12.2016 - 05.2017
- Managed the organization and distribution of volunteers through data entry in the Volgistics database
- Maintained relationships via correspondence with local and national banks, military groups, and various organizations for volunteer participation in the Asian Festival or Texas Folklife Festival
- Updated all media channels for corresponding festivals by creating engaging copy
- Worked with a communication team to tell the festival story online and through routine email channels
Education
Bachelor of Arts - English Literature and Creative Writing
Trinity University
San Antonio, TX05.2019
Awards
American Advertising Federation (AAF) of Houston
GOLD
- Permission Whiskey & Service Co Derby Day Art Direction - Campaign
- Permission Whiskey & Service Co Derby Day Art Direction - Single
- Permission Whiskey & Service Co Derby Day - Illustration Series
- Permission Whiskey & Service Co - Black & White/Color/ Digitally Enhanced, Campaign
- Lone Star College - Lone Star Hustle Microsite
SILVER
- capSpire capSpire C-Store Roadmap - Art Direction
- capSpire C-Store Roadmap - Digital Publications
- Permission Whiskey & Service Co - Photography, Black & White
Timeline
Account Supervisor
FireTeam
04.2024 - Current
Account Manager / Interim VP of Client Services
20nine, Creative Brand Agency
08.2023 - 04.2024
Brand Manager
Hierarchy Advertising, Marketing Agency
04.2021 - 08.2023
Account Coordinator
TradeCraft, Marketing Agency
09.2019 - 04.2021
Volunteer Coordinator
Institute of Texan Cultures, Asian Festival and Texas Folklife Festival
12.2016 - 05.2017
Digital Marketing Specialist
Benefit Solutions, Insurance Agency
01.2016 - 01.2019
Bachelor of Arts - English Literature and Creative Writing
Trinity University
Similar Profiles
Hayley RigsbyHayley Rigsby
Driver at Fireteam LogisticsDriver at Fireteam Logistics
Christopher D. YoungChristopher D. Young
Dispatcher/Delivery Driver at Fireteam Logistics Amazon DSPDispatcher/Delivery Driver at Fireteam Logistics Amazon DSP
Amanda GrayAmanda Gray
Delivery Driver at FavorDelivery Driver at Favor
Esther BowersEsther Bowers
Independent Tennis Proffesional at Self-EmployedIndependent Tennis Proffesional at Self-Employed
Lauren MaxsonLauren Maxson
Massage Therapist at Massage EnvyMassage Therapist at Massage Envy