Emily Peters
Houston,Tx
Summary
Dynamic and goal-driven professional with extensive experience in customer service and inventory management. Proven ability to enhance sales through effective upselling and strategic product placement. Strong communication skills and a commitment to workplace safety ensure a positive shopping experience while maintaining organized stock levels.
Overview
7
7
years of professional experience
Work History
Hardware Associate
Home Depot
06.2024 - 09.2025
- Assisted customers with hardware inquiries and product selections.
- Operated power tools and equipment for various tasks.
- Maintained organized inventory of hardware supplies and materials.
- Collaborated with team members to optimize store layout for customer accessibility.
- Provided training to new associates on product knowledge and store procedures.
- Conducted regular stock checks to prevent inventory discrepancies.
- Resolved customer issues efficiently, enhancing overall satisfaction levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated customers on proper tool usage and safety precautions, reducing the likelihood of accidents and injuries.
- Maintained a clean, organized store environment to facilitate ease of shopping for customers.
- Increased sales revenue with strategic product placement and promotional displays.
- Managed stock levels effectively, preventing overstocking or shortages while maintaining optimum product availability.
- Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
Cashier Assistant
Costco
10.2023 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product information to enhance shopping experience.
- Maintained cleanliness and organization of checkout areas, ensuring a welcoming environment.
- Collaborated with team members to streamline checkout procedures during peak hours.
Assistant Manager
7 Eleven Gas Station
06.2022 - 10.2023
- Assisted in managing daily store operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored new staff on company policies and procedures for optimal performance.
- Executed inventory management processes to maintain stock levels and minimize waste.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Monitored cash handling procedures to ensure accuracy and compliance with financial standards.
- Collaborated with team members to resolve customer inquiries efficiently, improving service quality.
- Analyzed sales data to identify trends and inform inventory purchasing decisions effectively.
- Ensured adherence to safety regulations, creating a secure environment for customers and employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Bag Check/Scanner
Big Rivers Waterpark
04.2022 - 08.2023
- Operated scanning equipment to ensure accurate data entry and inventory management.
- Assisted in maintaining clean and organized work area for optimal efficiency.
- Collaborated with team members to streamline scanning processes and workflows.
- Adhered to safety protocols while handling scanning tools and equipment.
Team Member
Panda Express
03.2020 - 08.2021
- Assisted in food preparation and cooking, ensuring quality and safety standards.
- Delivered excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness of dining area and kitchen, adhering to health regulations.
- Collaborated with team members to streamline order processing during peak hours.
Carhop/Front
Sonic
06.2019 - 08.2020
- Delivered food and beverages to customers efficiently, ensuring accuracy in orders.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Operated point-of-sale system for order processing and payment transactions.
- Assisted in training new team members on service protocols and equipment usage.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Adapted quickly to changing priorities during peak hours while maintaining service quality.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
Cashier
Fuddruckers
01.2019 - 08.2019
- Processed customer transactions efficiently using POS systems.
- Ensured accurate cash handling and balanced registers at shift end.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness of work area to meet health standards.
- Trained new staff on operational procedures and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Kingwood Park High School
Kingwood, TXSkills
- Customer service
- Problem-solving
- Strong communication and interpersonal skills
- Problem-solving abilities
- Organizational skills
- Team leadership
- Cash handling
- Goal driven
- Inventory and stocking
Timeline
Hardware Associate
Home Depot
06.2024 - 09.2025
Cashier Assistant
Costco
10.2023 - 12.2024
Assistant Manager
7 Eleven Gas Station
06.2022 - 10.2023
Bag Check/Scanner
Big Rivers Waterpark
04.2022 - 08.2023
Team Member
Panda Express
03.2020 - 08.2021
Carhop/Front
Sonic
06.2019 - 08.2020
Cashier
Fuddruckers
01.2019 - 08.2019
High School Diploma -
Kingwood Park High School