Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emily Petersen

Emily Petersen

Reno,NV

Summary

Proven leader in sustainable agriculture and client wellness, leveraging expertise in farm operations and customer relations to enhance productivity and satisfaction at Arcadian American Farms. Excelled in employee management and cooking, boosting guest experiences. Skilled in creating therapeutic environments, evidenced by a pioneering mobile massage service, achieving high client retention through exceptional service and empathy.

Overview

26
26
years of professional experience

Work History

Farm Manager

Arcadian American Farms
01.2023 - 06.2024

Managed small Eco-Farm. Designed and built gardens, planned, planted and maintained gardens, as well as Rabbitry, and cooked for Airbnb guests.

Landscaper

Self Employed
01.2018 - 01.2023
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.

Massage Therapist

Self Employed
03.1998 - 01.2023
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.

Caregiver

Orchard Inn
01.2018 - 08.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Education

Did Not Graduate - Geology

Eastern Washington University
Cheney, WA

Massage Practitioner - Massage Therapy

Cortiva Institute - Brian Utting School of Massage
Seattle, WA
03.1998

Skills

  • Farm Operations
  • Cashier experience
  • Customer relations
  • Employee management
  • Cooking and baking
  • Food product knowledge

Timeline

Farm Manager

Arcadian American Farms
01.2023 - 06.2024

Landscaper

Self Employed
01.2018 - 01.2023

Caregiver

Orchard Inn
01.2018 - 08.2020

Massage Therapist

Self Employed
03.1998 - 01.2023

Did Not Graduate - Geology

Eastern Washington University

Massage Practitioner - Massage Therapy

Cortiva Institute - Brian Utting School of Massage
Emily Petersen