Emily Peterson
Melrose,MA
Summary
Trilingual Claims Specialist experienced in processing claims for Social Security benefits. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex claims. Gifted in working with stressed individuals in need of benefits information and supportive guidance to navigate federal systems.
Overview
7
7
years of professional experience
Work History
Claims Specialist (Bilingual Spanish/English)
Social Security Administration
Cambridge, MA
08.2020 - Current
- Conducted interviews, calculated benefits, and processed claims for federal claims
- Offered trilingual customer service skills and investigated solutions when handling challenging situations
- Researched federal policy on a daily basis and maintained abreast of policy updates
- Interpreted and translated documents for the office as needed
- Reviewed proofs and documents to verify required information and secure any missing data for claims
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals
- Handled customer inquiries and suggestions courteously and professionally and followed up on unresolved issues
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
French Teacher
Cherry Hill High School East
Cherry Hill, NJ
09.2018 - 01.2020
- Taught 5 periods of French II, Honors French II, and French III for Freshman and Sophomore students (100 students per semester on average)
- Prepared and delivered 22.5 hours per six-day cycle of classroom lectures
- Implemented differentiated teaching strategies for students of all abilities to achieve success and build confidence in language learning
- Pioneered a "Comprehensible Input" learning experience 100% in the target language
- Developed and implemented French curriculum to meet school mission and goals
English Language & Culture Teaching Assistant
Mario Benedetti Elementary School
Madrid, Spain
10.2016 - 05.2017
- Prepared and facilitated creative ESL activities in accordance with the class curriculum
- Instructed and mentored students for national exams
Education
Master of Arts - Applied French
Paris-Sorbonne University
Paris, Île-de-France, France07.2017
Master of Arts - Applied French
University Complutense of Madrid
Madrid, Spain07.2017
Bachelor of Arts - French, English
Grove City College
Grove City, PA05.2011
Skills
- Strong communication and writing skills
- Fluent in French and Spanish
- Microsoft Office
- Excels at workload and time management
- Highly organized and detail-oriented
- Expert at researching and interpreting policy
Timeline
Claims Specialist (Bilingual Spanish/English)
Social Security Administration
08.2020 - Current
French Teacher
Cherry Hill High School East
09.2018 - 01.2020
English Language & Culture Teaching Assistant
Mario Benedetti Elementary School
10.2016 - 05.2017
Master of Arts - Applied French
Paris-Sorbonne University
Master of Arts - Applied French
University Complutense of Madrid
Bachelor of Arts - French, English
Grove City College