Emily Peterson
Syracuse
Summary
Dedicated and detail-oriented Lab Technician with experience supporting orthodontic procedures and ensuring patient satisfaction through high-quality care. Skilled in working collaboratively within a healthcare setting while maintaining attention to detail and efficiency. As well as, a motivated Sales Associate with a proven track record in retail, specializing in customer engagement, product knowledge, and exceeding sales targets. Strong interpersonal skills and a passion for delivering exceptional service make me adaptable in both technical and customer-facing roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lab Technician
Smileycuse
Syracuse
03.2023 - 04.2025
- Designed orthodontic retainers to ensure perfect fit.
- Provided detailed explanations of care instructions to patients.
- Maintained and ensured sterilization standards for equipment.
- Executed tasks using ultrasonic and autoclave machines.
- Ensured adherence to sanitation protocols for daily operations.
Retail Sales Associate
Vans
Syracuse
08.2022 - 04.2023
- Ensured all arriving customers felt acknowledged.
- Guided customers to locate specific products.
- Assisted customers in identifying solutions when specific products were unavailable.
- Conducted sales operations on POS machine.
- Ensured store was refreshed and fully replenished.
Education
High School Diploma -
East Syracuse Minoa
East Syracuse, NY06-2017
Some College (No Degree) - Communications
Onondaga Community College
Syracuse, NYSkills
- Patient management
- Customer education
- Interpersonal and written communication
- Visual merchandising
- Inventory management
- Product knowledge
- Cash drawer management
- Sanitation protocols
Certification
- CPR certified
- Red Cross trained
Accomplishments
- Top seller of the year at Vans exceeding targets
- Highest monthly membership capture rate for three months
- Successfully completed over 300 retainers in calendar year
Timeline
Lab Technician
Smileycuse
03.2023 - 04.2025
Retail Sales Associate
Vans
08.2022 - 04.2023
High School Diploma -
East Syracuse Minoa
Some College (No Degree) - Communications
Onondaga Community College
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